Mohammed Ebrahim Ismail
DURBAN
Summary
Results-oriented communicator with expertise in outbound call center operations. Proven ability to build rapport and deliver persuasive messages, consistently achieving sales targets. Strong active listening and problem-solving skills enhance customer satisfaction and drive measurable outcomes.
Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.
Overview
2
2
years of professional experience
Work history
General Assistant
All Glass
Pinetown, KwaZulu-Natal
2025.02 - 2025.09
- Coordinated deliveries with suppliers to ensure stock availability.
- Supported colleagues during busy periods to enhance customer service.
- Assisted with administrative tasks to streamline office operations.
- Maintained a clean, organised workspace to ensure smooth daily operations.
Outbound call centre agent
Covered International
Durban, KwaZulu-Natal
2024.02 - 2024.09
- Contributed positively towards achieving team goals by meeting individual targets consistently.
- Participated actively in team meetings, contributing valuable ideas for improvement of service delivery.
- Assisted customers with product inquiries to enhance sales performance.
- Demonstrated professionalism whilst interacting with clients over the phone, leading to positive feedbacks.
- Exceeded expectations consistently by delivering top-notch customer service on every call interaction.
- Improved customer satisfaction by promptly addressing their concerns and queries.
General (Learnership Programme)
Highway Haulage
Durban
2023.07 - 2023.12
- Assisted in understanding business skills and management principles.
- Supported marketing initiatives through effective communication.
- Managed administrative tasks efficiently.
- Maintained accurate stock control practices.
- Performed day-to-day duties with precision and efficiency.
- Coordinated with customers and drivers to ensure smooth operations.
- Supported team by demonstrating respect and willingness to help.
Education
Certificate of Higher Education - Matric
Wingen Heights Secondary
DurbanSkills
- Telemarketing guidelines comprehension
- Data entry efficiency
- Effective voice tone
- Target achievement
- Attention to detail
- Willingness to learn
- Team collaboration
- Confidence and enthusiasm
Timeline
General Assistant
All Glass
2025.02 - 2025.09
Outbound call centre agent
Covered International
2024.02 - 2024.09
General (Learnership Programme)
Highway Haulage
2023.07 - 2023.12
Certificate of Higher Education - Matric
Wingen Heights Secondary