Mohammed Shaheen Govender

Oversee all daily store operations, ensuring the business runs efficiently and meets operational standards. Open and close the store, ensuring security procedures and operational readiness are maintained. Manage accounts, cash handling, and end-of-day financial reconciliations. Conduct quality control inspections to ensure food quality, hygiene, and compliance with company standards. Maintain a clean, neat, and organised working environment at all times. Supervise and manage staff, including assigning duties, monitoring performance, and ensuring excellent customer service. Perform stock control, stock counts, and inventory management to minimise shortages and wastage. Order stock and coordinate deliveries to ensure continuous availability of products and supplies. Resolve operational issues promptly to ensure smooth day-to-day business activities. Ensure the store remains fully operational and compliant with company procedures and health and safety requirements.

• Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
• Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
• Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.

• Cultivated strong customer rapport, increasing repeat business by 15%.
• Managed high-volume transactions efficiently, reducing wait times by 10%.
• Upsold premium products, contributing to a 5% average transaction value increase.

• Led a team of 10+ staff, optimizing service flow and customer satisfaction.
• Resolved complex client issues, achieving a 98% customer retention rate.
• Trained new staff on service protocols and product knowledge effectively.

• Streamlined dispatch operations, reducing order fulfillment time by 15%.
• Managed logistics and coordinated deliveries, ensuring timely product arrival.
• Maintained accurate inventory records, improving stock control efficiency.

• Exceeded monthly sales targets by an average of 20% through proactive engagement.
• Managed inventory and processed transactions efficiently using POS systems.
• Provided product consultations, influencing purchasing decisions and driving revenue.

• Ensured asset protection and maintained a secure environment for staff and customers.
• Responded effectively to security incidents, minimizing risk and loss.
• Monitored surveillance systems, identifying and reporting suspicious activity promptly.

• Delivered exceptional customer service, fostering positive dining experiences.
• Managed table reservations and order accuracy, enhancing operational efficiency.
• Collaborated with team members to ensure seamless service delivery.