Farming, hunting, fishing, hiking, cycling
Mohammed Jinnah
IT TECHNICIAN / NETWORK ENGINEER / END-USER SUPPORT
Waverley
Summary
Dedicated IT Technician with 7 years of experience in end-user support and network engineering. Specializes in delivering efficient IT solutions and maintaining network infrastructure in fast-paced environments. Experienced in the educational sector, adapt at managing multiple tasks under pressure while ensuring optimal system performance and user satisfaction.
Experienced with diagnosing and resolving hardware and software issues promptly and effectively. Utilizes advanced technical knowledge to ensure seamless operations and minimize downtime. Strong understanding of network configurations and cybersecurity protocols.
Overview
2
2
Languages
11
11
years of professional experience
Work History
IT Support Engineer and Network Support Engineer
University of the Free State for Datacentrix
03.2019 - Current
- Provide efficient and effective customer service to the client.
- New equipment installation, such as workstations, peripheral, accessories, etc.
- Deployment and installation of workstation software inclusive of system software and applicable driver software.
- Maintenance: Onsite technical support.
- Entry level troubleshooting and resolving hardware and software fault, replacing parts as required and updating the resolutions on IT Management Systems.
- Supporting and assisting in the roll out of new software or applications.
- Testing and evaluating new technologies.
- Technical hands-on support during special events (SKYPE sessions, video conferences, mass WIFI connectivity).
- Executive support during national off-campus conferences and break-a ways.
- Ad-hoc special assignments to meet requirements of abnormal situations.
- Comprehensive daily reports.
- Compile incident / escalation reports.
- Bi-weekly oversight report on performance and service requirements.
- Ensure adherence to all UFS and DCX policies, process, standards and procedures.
- Ensure KPI'S are met.
- Ensure compliance to IT standards and best practice.
- Respond timeously to customer queries and always provide feedback.
- Actively find ways to improve customer service.
- Provide customer service as per agreed SLA's.
- Design and implement network configurations.
- Troubleshoot performance issues of networks.
- Site visits.
- Configuring AP's.
- Installation of switches and cabinets.
- Installation and maintenance of all equipment and Wi-Fi routers.
- Installation and termination of new network cables and wall boxes.
- Tracing of network cables.
- Monitoring of BMS, CCTV's and access controls.
- Setting up of all University registration venues and installation of systems used.
- Monitoring network infrastructure of Bloemfontein main and Bloemfontein South campuses and Qwa-Qwa campus.
Manager
FoodServ Halaal Foods
12.2017 - 03.2019
- Managing of kitchen staff
- Debtors & Creditors
- Client Services
- Ordering Stock
- Checking & Updating customer details
- Direct contact with clients
- Setting up venues & events planning
- Making sure all deliveries are done timeously
Sales Consultant
Cell C Loch Logan Waterfront
03.2016 - 11.2017
- Sales Consulting
- Handling all customer complaints
- Ensuring monthly targets are met
- Software updates
- Troubleshooting
- Providing superior customer services and procedures timeously & accurate
- Installation of WIFI routers
- Backing up & Recovering data
- Maintenance of printers & PC's
- Diagnosed and solved network related problems
- Achievements:
- Top Salesman against target per store
- Most New Postpaid Voice Activations in Central Region
- Most Pinnacle Unlimited Sales in Central Region
Supervisor IT Administrator & Stock Shrinkage
TFS Wholesalers
09.2015 - 12.2015
- Maintenance of PC's & Printers
- Marketing
- Handling all network related installation & upgrades
- Stock taking & purchasing
- IT Technician
- Managing Sales team
- Stock Shrinkage management
- Cashing up of daily takings
- Controlling all user accounts in store
- General office work
- Updating systems according to technology
- Resolve, diagnose & solved network problems & relevant software faults
Education
IT NETWORK CABLING: FIBRE OPTICS COURSE - IT NETWORKING
UDEMY
SAN FRANCISCO, CALIFORNIA 04.2001 -
INTERNATIONAL COMPUTER DRIVING LICENCE -
Kimberley F.E.T College
Kimberley, Northern Cape 04.2001 -
NSC - MATRIC - GRADE 12
Northern Cape High School
Kimberley, Northern Cape 04.2001 -
Skills
Organizing
Controlling
Leading
Strategic thinking
Computer literate
Analytical skills
Problem-solving skills
Creativity skills
Entrepreneurial Skills
Listening skills
Interpersonal Skills
Analytical and critical thinking Skills
Time Management Skills
Excellent communication skills
Microsoft 2007
Microsoft Windows 2010
A
N
Microsoft Windows 7 & Vista
Interests
Timeline
IT Support Engineer and Network Support Engineer
University of the Free State for Datacentrix
03.2019 - Current
Manager
FoodServ Halaal Foods
12.2017 - 03.2019
Sales Consultant
Cell C Loch Logan Waterfront
03.2016 - 11.2017
Supervisor IT Administrator & Stock Shrinkage
TFS Wholesalers
09.2015 - 12.2015
IT NETWORK CABLING: FIBRE OPTICS COURSE - IT NETWORKING
UDEMY
04.2001 -
INTERNATIONAL COMPUTER DRIVING LICENCE -
Kimberley F.E.T College
04.2001 -
NSC - MATRIC - GRADE 12
Northern Cape High School
04.2001 -