Summary
Overview
Work History
Education
Skills
Timeline
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Mohale Isaack Ngobeni

Johannesburg Soweto Chiawelo Rihlampfu street

Summary

Proven to enhance guest experiences through exceptional customer service and I leveraged my skills over the past years of my experience to significantly improve customer satisfaction. Adept in conflict mediation and multitasking, my approach resulted in a positive, efficient team environment and a notable increase in loyalty. Outgoing and friendly Waiter with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Friendly Waiter with great people skills and sales experience. Dedicated to creating personalized customer experiences.Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Barista

Woolworths Cafe
09.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Commis Chef

Gold Reef City Casino
08.2022 - 01.2023
  • Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
  • Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
  • Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
  • Maintained well-organized mise en place to keep work consistent.

Kitchen Supervisor

24.11 Restuarant
09.2021 - 08.2022
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Controlled food costs and managed inventory.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.

Restaurant Waiter

Andiccio24
10.2018 - 08.2021
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.

Hotel Waiter

Karibu Leisure Resort and Conferrence Center
01.2016 - 12.2017
  • Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
  • Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
  • Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
  • Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.

Education

Some College (No Degree) - Business Management

IQ Academy
East London South Africa

Skills

  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Adaptive and creative
  • Order Taking
  • Espresso machine operation
  • Safe Food Handling
  • Beverage Preparation
  • Excellent memory
  • Food Preparation
  • Menu Memorization
  • Hospitality service expertise
  • POS System Operation
  • Coffee expertise
  • Up-selling
  • Excellent math skills
  • FLUENT IN LANGUAGE
  • Ordering Procedures
  • Sales expertise
  • Cooking
  • Table setting knowledge
  • Attention to Details
  • Problem solving
  • Multitasking
  • Relationship Building
  • Organizational Skills
  • Excellent Communication

Timeline

Barista

Woolworths Cafe
09.2023 - Current

Commis Chef

Gold Reef City Casino
08.2022 - 01.2023

Kitchen Supervisor

24.11 Restuarant
09.2021 - 08.2022

Restaurant Waiter

Andiccio24
10.2018 - 08.2021

Hotel Waiter

Karibu Leisure Resort and Conferrence Center
01.2016 - 12.2017

Some College (No Degree) - Business Management

IQ Academy
Mohale Isaack Ngobeni