Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Mogomotsi Kgadi

Mogomotsi Kgadi

Front Office Agent
Johannesburg

Summary

Proven Front Office Agent with a track record of enhancing customer satisfaction and loyalty at Four Seasons Hotel The Westcliff. Expert in Opera V5 and exceptional at managing guest complaints, evidenced by increased repeat business. Skilled in data entry and telephone communication, demonstrating strong verbal skills and a commitment to excellence in hospitality.

Overview

17
17
years of professional experience

Work History

Receptionist

Fairlawns Boutique Hotel and Spa
10.2017 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Check guests in and out of the Hotel
  • Check their Billing and Credit Limits
  • Answering of incoming telephone calls
  • Making room reservations
  • Making Restaurant Booking
  • Helping to book Tours and Side Seeing

Front Office Agent

Four Seasons Hotel The Westcliff
11.2014 - 09.2017
  • Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
  • Trained new employees on front office procedures, contributing to a consistent guest experience across all team members.
  • Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
  • Coordinated group reservations to accommodate specific requests, resulting in successful events and satisfied clients.

Reptionist

Mercure Hotel
12.2013 - 10.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Palazzo Hotel Montecasino

Palazzo Hotel Montecasino
09.2007 - 12.2012
  • Managed daily operations for better customer service and increased revenue.
  • Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
  • Enhanced communication among team members by conducting regular meetings discussing updates, challenges faced during daily operations, and possible solutions.
  • Increased repeat business through excellent customer service and targeted marketing efforts.

Education

National Diploma in Hospitality Management - Hospitality Management

Vaal University of Technology
Vanderbijlpark, South Africa
04.2001 -

Skills

Data entry

Timeline

Receptionist

Fairlawns Boutique Hotel and Spa
10.2017 - Current

Front Office Agent

Four Seasons Hotel The Westcliff
11.2014 - 09.2017

Reptionist

Mercure Hotel
12.2013 - 10.2014

Palazzo Hotel Montecasino

Palazzo Hotel Montecasino
09.2007 - 12.2012

National Diploma in Hospitality Management - Hospitality Management

Vaal University of Technology
04.2001 -

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Mogomotsi KgadiFront Office Agent