Mogau Cornelia Makofane
Solutions Architect
Midrand,GP
Summary
Talented Solutions Architect coordinates stakeholders to drive successful development efforts and meet mission-critical business needs. Skilled project manager and team leader with organized and decisive approach. Over 13 years of progressive experience in Telecommunications Industry.
Overview
14
14
years of professional experience
Work History
Solutions Architect
DVT - Vodacom
05.2022 - Current
- Collaborate with development teams to design scalable and efficient applications tailored to client requirements.
- Organize and lead tech talks within the organization, sharing knowledge and sparking discussions around new technologies and best practices.
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
- Manage project timelines effectively while juggling multiple priorities, consistently meeting deadlines without compromising quality.
- Contribute to open-source projects relevant to company goals, fostering a spirit of innovation and collaboration.
- Maintain current and in-depth understanding of business processes, needs and objectives.
- Contributed heavily to product development lifecycle of both back-end and customer-facing solutions.
- Collaborate with stakeholders to understand business objectives, functional requirements, and technical constraints, and translate them into comprehensive solution designs.
- Create end-to-end architectural designs that encompass systems, applications, data, and integration points while considering scalability, security, performance, and maintainability.
- Work closely with business analysts, project managers, and other stakeholders to ensure alignment between solution architecture and project goals.
- Facilitate communication between technical and non-technical stakeholders to ensure a shared understanding of architectural decisions.
- Evaluate emerging technologies, tools, and industry trends to recommend innovative solutions that can enhance business processes and outcomes.
- Manage project scope, schedule, status and documentation.
Solution Architect
Edge Evolve - Vodacom
01.2020 - 04.2022
- Managed end-to-end software development life-cycle, from initial requirements gathering to post-implementation support and maintenance.
- Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
- Delivered high-quality solutions on time and within budget through diligent adherence to project scope, timelines, and resource constraints.
- Established strong relationships with vendors to secure favorable pricing structures on hardware/software acquisitions, resulting in significant cost savings for clients.
- Developed comprehensive documentation for solution design specifications, ensuring clear communication between stakeholders at all stages of project lifecycle.
- Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
- Enhanced customer satisfaction by collaborating closely with stakeholders to define business requirements and translate them into technical solutions.
- Conducted post-sale requirements gathering, analysis and documentation.
Relationship Management & Business Analysis
Telkom
10.2017 - 12.2019
- Manage demand coming in from business stakeholders to ensure that the requirements and their priorities align with the company strategy.
- Worked on Agile development of Telkom IT systems that manage Customer Relationship Management, Order Management, Customer Billing, and Customer Assurance queries.
- Ultimately ensured that business and IT work closer together, with more efficiency and transparency.
- From a Business Analyst perspective, I am the lead BA on several big projects like the Digital Platform redesign, creating an eCommerce website with ordering, tracking, billing and assurance capabilities; as well as the redesign of the Device Insurance solution.
- These projects require me to coordinate various teams across the business to define rules, identify waste and do business process improvement.
- Partnered with stakeholders to define project requirements, ensuring alignment with business objectives and priorities.
- Optimized resource allocation by analyzing project budgets and timelines, preventing cost overruns and delays.
- Championed process improvement initiatives that led to streamlined workflows and increased operational efficiency.
- Improved overall business efficiency by identifying and addressing process bottlenecks through comprehensive analysis.
- Communicated regularly with customers concerning data exchange and technology integration.
Ops Specialist: Business Analysis
Telkom
02.2016 - 09.2017
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Launched successful marketing campaigns that drove brand awareness among target audiences.
- Followed all company policies and procedures to deliver quality work.
- Built and managed relationships with key clients and partners to drive growth.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Monitored industry trends to adapt strategies accordingly.
- Elicit and document business requirements for IT developments, do Business User Acceptance Testing and document user manuals for the business users.
- Training of Business Analysts that join environment to guide them on the role and to provide on the job training.
- Took on additional responsibility of Business Analysis for the BCX team within the Telkom Group
- Helped meet changing demands by recommending improvements to business systems or procedures.
Billing Specialist
RNS Solution
03.2010 - 01.2016
- Oversees the tasks of sending invoices to clients and monitoring outstanding balances to ensure each account is paid on time and in full.
- Help our organization keep track of how much money is owed and by whom, often managing numerous client accounts at once.
- Receiving and sorting incoming payments with attention to credibility.
- Managing the status of accounts and balances and identifying inconsistencies. Issuing bills, receipts and invoices
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Developed strong client relationships through consistent communication and attentive service.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Developed and implemented systems to track customer feedback and satisfaction.
- Created and delivered presentations to internal and external stakeholders to showcase work.
Education
Bachelor of Arts - Communication Science
UNISA
Pretoria 04.2001 -
No Degree - Product Owner
ScrmAlliance
Online 04.2001 -
No Degree - Systems & Business Analysis
University Of Pretoria
Pretoria 04.2001 -
No Degree - Customer Relationship Management
UNISA
Pretoria 04.2001 -
Skills
Technical architecture
Solution Optimization
Integrating designs
Business Process Analysis
Client Relationship Management
Process Analysis
Systems design
Technical Documentation and Reporting
Architecture review
Design Specifications
Technical Analysis
Analytical Thinking
Critical Thinking
Technical Support and Assistance
Timeline
Solutions Architect
DVT - Vodacom
05.2022 - Current
Solution Architect
Edge Evolve - Vodacom
01.2020 - 04.2022
Relationship Management & Business Analysis
Telkom
10.2017 - 12.2019
Ops Specialist: Business Analysis
Telkom
02.2016 - 09.2017
Billing Specialist
RNS Solution
03.2010 - 01.2016
Bachelor of Arts - Communication Science
UNISA
04.2001 -
No Degree - Product Owner
ScrmAlliance
04.2001 -
No Degree - Systems & Business Analysis
University Of Pretoria
04.2001 -
No Degree - Customer Relationship Management
UNISA
04.2001 -