Mogapi Refiloe Mbhambhu
Operations Coordinator
Wonderboom South,GP
Summary
I am an experienced operations coordinator with a proven track record of reducing costs and improving efficiency. I have skill in project management, team leadership and implementing operational strategies to enhance overall business performance.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Operations Coordinator
Mabilo Investment (Pty) Ltd T/A KFC
08.2022 - Current
- Extracting daily sales GAAP platform
- KFC listens reporting and communication of KFC listens results to restaurants, provide comments and information for analysis
- Managing ROCC process through follow up, checking scores tracking possible dates for future visits
- Managing communication between MABILO and the security companies
- Planning and liaising with the courier company and MABILO headoffice to ensure that SLA is adhered to
- Weekly report updates, KFC Listens results and ROCC results and action plan
- Power hour results and submission thereof to YUM
- Store closure report from regional reports
- Compiling weekly reports from the security companies with any challenges
- Weekly reports on damages in store and managing customer's complaints
- Generating monthly sales reports and customer's complaints
- Monthly representation reports to HODs and regional coaches
- Ensuring the correct submission of invoices
- Coordinating the quarterly business review presentation with all the HODs
- Ensuring recognition items are available on time for monthly RGM recognition function as well as coordinating the handover of these at the function
- Ensuring recognition items are available to the Ops tram for handout at the restaurant level
- Monitoring the bookings for all operations functions
- Assist with the planning of the year end functions and conference
- Follow up and Support for all operations teams' stats
- Liaising with the transport providers in MABILO to endure staff transports available and reliable
- Supporting restaurants with queries for Uber eats log in details
- Coordinating and resolving any challenges with regards to deposita devices
- Acting as liaison between YUM departments in respect of communication and COO
- Providing YUM departments (Training, operations, IT) with information needed via COO
- Managing cleaning and garden personnel in the office
- Managing the office and the restaurants alarms
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Collaborated with area managers to evaluate needs and optimize operational plans.
Operations coordinator
Batsumi Claims Care Solution
12.2016 - 07.2022
- Effectively handling and resolving of clients' queries
- Initiating a pro-active and corrective actions as required within the allocated time frames
- Ensuring that feedback is provided to the relevant role players as and when necessary
- Managing the team in accordance with policies, procedures and legal requirements
- Completing managing actions within the allocated time frame
- Ensuring a smooth running of the department and processing of all required information
- Quality assurance on data received captured in system
- Managing performance of staff to ensure that set targets are met.
- Ensuring good quality of work from staff and enforce corrective actions when appropriate
- Ensuring that compliance of company policies and procedures are adhered to
- Supervising and ensuring that all staff training needs are identified and addressed
- Recruitment of staff in accordance with company policies and procedures
- Ensuring that staff are motivated through employee recognition and reward system.
- Planning and allocation of functions to staff to ensure the efficient functioning of the division
- Ensuring that poor performance is addressed
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Reported issues to higher management with great detail.
- Interacted well with clients to build connections and nurture relationships.
IOD Claims handler, Investigations clerk
Alexander Forbes
05.2007 - 11.2016
- Extracting hospital account and clinical Records
- Preparing and submitting files to RAF
- Updating admissions and data Capturing
- Obtaining required information from SAPS, Lawyers and from clients
- Drafting the statement on behalf of the clients
- Submitting claims to COID link
- Monthly invoicing and Accounts adjudication
- Handling telephonic and email queries
- Relieving receptionist at front desk office, taking inbound calls
- (3rd Party claims)
Education
Medical Claims assessing - NQF4
INSETA
11.2018
Matric Certificate -
Dithothwaneng High School
12-2004
Skills
Supervisory
Adaptability
Positivity
Vendor engagement
Logistics coordination
Cost reduction strategies
Operational planning
Multitasking Abilities
Time management
Customer service
References
Contact Person : Beatrice Molase
Position : Former Supervisor
Company Name : Alexander Forbes and Batsumi Claims Solutions
Contact Number : 082 643 8323
Contact Person : Sabata Nonyane
Position : Regional Coach
Company Name : Mabilo Investments
Contact Number : 071 313 8093
Timeline
Operations Coordinator
Mabilo Investment (Pty) Ltd T/A KFC
08.2022 - Current
Operations coordinator
Batsumi Claims Care Solution
12.2016 - 07.2022
IOD Claims handler, Investigations clerk
Alexander Forbes
05.2007 - 11.2016
Medical Claims assessing - NQF4
INSETA
Matric Certificate -
Dithothwaneng High School