Mogajane Winnie Mohlala
Summary
Results-oriented professional with experience across diverse business environments. Strong in client service, integrity, and adaptability, with a proven ability to quickly master various business applications. Committed to leveraging accumulated skills to contribute effectively to organizational success while pursuing continuous professional development.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
Work History
Senior Cashier
Dischem Pharmacy
Boksburg
01.2019 - Current
- Adhere to customer service policies and procedures, authorise line voids, float registration on GK POS system and price overrides.
- Managed refunds and returns transactions per Dis Chem procedures, processed all payment methods, and ensured timely cash drops by cashiers to maintain compliance with Dis Chem policy.
- Online coordinator (Reliever)
- Manage online orders by making sure that parcels are picked & packed accordingly, and ready to be collected.
- Make the goods issue as soon as the parcels are collected so that the stock can be updated on the store books.
- Arrange deliveries and collection of stock on pickup system(IBTs).
- Inform management of any unresolved customer matters.
- Stay up to date with all emails and system queries and act accordingly.
- Manage customer orders and ensures that they are ready for collection on FIORI click & collect system.
- Provided online coordination support during peak periods to ensure smooth operations.
- Cashup (Trained)
- Executed cashup administration procedures while training staff to ensure accuracy in cash handling.
- Prepare the run reconciliation as per company operating procedures, include all supporting documents such as bank deposits, cash collection slips, summary settlements etc., and relevant till slips.
- Prepared, ordered, and received branch change to ensure cashiers had adequate funds for transactions.
- Reference: Mapaseka Mashiane, Admin manager, 0113061500
Retail Internship
Bidvest Waltons
01.2016 - 12.2017
- Assisted customers with queries regarding price, product availability, payment, and delivery issues; stocked shelves, conducted stock taking, updated special promotions and arranged displays, attached price labels to merchandise, provided printing services for customers, and managed cash and card payments at the point of sale.
- Executed daily cash handling, managed petty cash, and completed cash reconciliations with cashiers.
- Managed administrative tasks
- Provided reference for inquiries
Control Centre agent
Ellerines Holdings
01.2014 - 12.2014
- Tracked and traced vehicles daily from dispatch until return to DC’S/XDOCS, monitoring planned routes and reporting deviations to fleet controllers.
- Monitored and improved driver patterns and behavior using Vigil Netstar System and Google Maps to ensure compliance with BWL TMS (Time Management System).
- Reduced the number of speed violations, harsh brakings and harsh accelerations.
- Assisted the drivers with locations and addresses by using Google maps to clarify locations and directions for drivers.
- Daily dispatch of the vehicles.
- Executed daily vehicle dispatch operations from the main hub to ensure timely deliveries.
- Reference: Garth Smith, Depot Manager 0820924212
HR Administrator (Internship)
Ellerines Holdings
01.2013 - 12.2014
- Daily follow-up on outstanding or incorrect payroll documentation.
- Daily collation and submission to payroll before cut-off time for the month end.
- Assisting with payroll related queries, such as leave, salaries and documents, etc.).
- Assisted employees in completing new employee packs, terminations, and promotion applications.
- Typed and printed confirmation of employment and visa letters on company letterheads; completed ui19 forms, declarations of retrenchment, maternity leave, and retirement on ufiling system; drafted and printed certificates of service and maternity leave documents for payroll processing; received and drafted internal adverts, ensuring compliance with deadlines for Tuesday and Friday publications.
- Loaded new employee fingerprints, names, and IDs into ERS clocking system; created employee groups, assigned shifts, and generated time and attendance reports; set up enforcer emails.
- Provided reference contact information for Phumza Capa, HR General Manager.
Education
National Diploma Management Services -
University of Johannesburg
JohannneesbJohannneesbug 02.2009 - 01.2012
Grade 12 -
Tlou - Nare
Limpopo 01.2003 - 11.2008
Skills
- Cash handling
- Point of sale systems
- Refunds processing
- Cash Handling Techniques
- Customer service
- Office administration
- Report writing
- Computer literacy
Languages
Sepedi
First Language
English
Proficient
C2
Xhosa
Upper Intermediate
B2
Timeline
Senior Cashier
Dischem Pharmacy
01.2019 - Current
Retail Internship
Bidvest Waltons
01.2016 - 12.2017
Control Centre agent
Ellerines Holdings
01.2014 - 12.2014
HR Administrator (Internship)
Ellerines Holdings
01.2013 - 12.2014
National Diploma Management Services -
University of Johannesburg
02.2009 - 01.2012
Grade 12 -
Tlou - Nare
01.2003 - 11.2008