Moetapele Oageng
Customer Care Consultant, Staffwise Voice-Branch
Gaborone
Summary
Committed manager with exceptional leadership, organizational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Customer care consultant
Staffwise Voice-Branch
Gaborone, Botswana
09.2024 - Current
- Recorded and processed customer data accurately.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Offered detailed advice on product and service benefits.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
Senior Transport Officer
BOTSWANAPOST
Gaborone, Botswana
10.2016 - 11.2020
- Monitored and reviewed traffic management metrics and reported on findings.
- Completed Site Hazard Assessments, reporting findings to inform project leaders.
- Prevented traffic congestion and buildup through successful reroutes and detours.
- Cleaned and inspected traffic management vehicles and signage following each shift.
Graduate Trainee warehouse operations
Botswana Couriers & Logistics
Gaborone, Botswana
06.2015 - 09.2016
- Transitioned from academia to professional world, quickly adapting to workplace environment and expectations.
- Managed time and resources to meet deadlines and project objectives.
- Applied academic knowledge and skills to solve real-world problems in workplace.
- Sought opportunities to learn new skills and expand knowledge beyond academic background.
Customer service representative and Call center
Multichoice Botswana
Gaborone, Botswana
12.2010 - 11.2014
- Processed inbound customer calls, providing information on service or product upgrades
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
bachelors degree in Business Management - Business Management
Botswana Accountancy College
Gaborone 02.2011 - 10.2013
Diploma of Higher Education - Contact Centre Management
Botswana Accountancy College
Gaborone 04.2009 - 02.2010
Certificate of Higher Education - Credit Control and Debt Management
Service+Plus
Gaborone 10.2016 - 10.2016
Certificate of Higher Education - Change Course Workq
Free to Grow
Gaborone 12.2013 - 12.2013
Skills
Customer Relationship Management CRMMnt CRM
Languages
English
Fluent
Timeline
Customer care consultant
Staffwise Voice-Branch
09.2024 - Current
Senior Transport Officer
BOTSWANAPOST
10.2016 - 11.2020
Certificate of Higher Education - Credit Control and Debt Management
Service+Plus
10.2016 - 10.2016
Graduate Trainee warehouse operations
Botswana Couriers & Logistics
06.2015 - 09.2016
Certificate of Higher Education - Change Course Workq
Free to Grow
12.2013 - 12.2013
bachelors degree in Business Management - Business Management
Botswana Accountancy College
02.2011 - 10.2013
Customer service representative and Call center
Multichoice Botswana
12.2010 - 11.2014
Diploma of Higher Education - Contact Centre Management
Botswana Accountancy College
04.2009 - 02.2010