Moeneep Cassiem

• Assisted in managing maintenance supplies and equipment.
• Conducted regular inspections on work sites.
• Coordinated with contractors for repairs and projects.
• Ensured safety compliance during maintenance activities.
• Supported maintenance staff in skill development.
• Handled administrative tasks like email correspondence and scheduling.
• Maintained cleanliness and safety on work sites.
• Aided in performing maintenance on faulty equipment, meeting deadlines.
• Performed cleaning and maintenance on corrugator machines.
• Conducted basic maintenance on production line equipment.
• Maintained clean and safe working environments.
• Collaborated with team members to achieve results.
• Managed complaints with clear communication.
• Built effective working relationships.
• Monitored operations to assess and highlight results.
• Worked with board of directors to establish objectives and decisively lead operations.
• Established strong rapport with stakeholders to enhance business credibility.
• Identified and resolved operational issues impacting productivity, performance or profitability.
• Reviewed reports from subordinate management to identify areas of opportunity.

• Achieved seamless coordination with clients and consultants to minimise vacancy absences and optimise candidate placements.
• Resolved outstanding timesheet issues efficiently, enhancing accuracy for both clients and candidates.
• Streamlined registration processes for nurses and doctors, ensuring compliance with industry standards.
• Facilitated clear communication with professional nurses, aligning expectations with client needs and company policies.
• Sustained up-to-date knowledge of PGWC tender specifications, ensuring alignment with Department of Health requirements.
• Enhanced client and candidate satisfaction by addressing complaints promptly and effectively.
• Secured timely confirmations of candidate availability for shifts through proactive outreach.
• Delivered clear communication on confirmed placements to clients and candidates, fostering trust and reliability.
• Maintained operation of communication tools during flexible hours, ensuring continuous client support.
• Expanded business opportunities through strategic canvassing of private general practitioners and hospitals.
• Maintained up-to-date knowledge of healthcare regulations and compliance requirements.
• Developed comprehensive knowledge of all recruitment needs and requirements of organisation.
• Oversaw recruitment, training, and development of administrative staff to build a high-performing team.

• Coordinating with clients and consultants on vacancy, absences, tardiness, and replacement of candidates.
• Following up on outstanding timesheets with clients and errors on timesheets with candidates and clients.
• Knowledge of the PGWC Tender and what the DOH expects from the Nursing agency and dealing with private clients like Busamed, Medi-Clinic and Melomed etc.
• Knowledge of nursing and doctor’s complaint document.
• Registration of Nurses and doctors.
• One-on-one with professional nurses (What the client and company expect of them).
• Knowing what the Department of Health and Company expects from myself.
• Knowledge of Nims System.
• Dealing with Sanc (E-Register, making sure that the Nurses pay their fees yearly and are active to work).
• Dealing with HPCSA, making sure that doctors pay their fees yearly and are active to work).
• Knowledge of Independent Practice (Private GP Private Hospitals) or

Public Service (Government Hospitals).

• Working during the week and weekends to make sure that the clients are always kept happy regarding staff cover.
• Placed candidates either WhatsApp me their availability or inform me telephonically their availability. Canvassing of new Business. (Private General Practitioners (GP) and Private Hospitals). (Dr Kathan GP and Busamed and Medi-Clinic.
• Calling doctors for their availability.
• Business Development: Doing client visits at different Hospitals and facilities in the Western Cape and discussing a way forward.
• Working hand in hand with the different Nims consultants and decision makers of the different hospitals in the Western Cape.
• Dealing with clients and candidate complaints.
• Contact candidates for placements or WhatsApp them if new shifts come out on Nims.
• Adding self-booking from clients or candidates.
• Informing clients of confirmed placements.
• Informing candidates on confirmed.
• Assisting clients with vacancy requests.
• Operating my emails from clients and professional staff.
• Operating work laptop and mobile phone after hours and weekends to assist clients.
• Working flexible Hours to accommodate clients.
• Marketing of the nursing agency.
• Recruiting of nursing staff.
• Canvass of new private clients and current inactive DOH clients.
• Knowledge of MIE & LEXUS NEXUS. (Certificate).
• Developed and maintained strong relationships with clients, understanding their unique requirements and providing tailored recruitment solutions.
• Provided ongoing support and guidance to placed candidates, facilitating smooth transitions into new roles.

• Co-ordinating with clients and consultants on vacancy, absences, tardiness, and replacement of candidates.
• Following up on outstanding timesheets with clients and errors on timesheets with candidates and clients.
• Knowledge of the PGWC Tender and what the DOH expects from the Nursing agency.
• Knowledge of nursing compliant Documents.
• Registration of Nurses.
• One on one with professional nurses (What the client and company expect of them.)
• Knowledge of Nims System.
• Dealing with SANC (E-Register)
• Working during the week and weekends to make sure that the clients are always kept happy regarding staff cover.
• Doing client visits at different Hospitals in the Western Cape and discussing a way forward.
• Working hand in hand with the Different Nims consultants.
• Dealing with clients and candidate complaints.
• Contact candidates for placements or WhatsApp them if new shifts come out on Nims.
• Adding self-booking from clients or candidates.
• Informing clients of confirmed placements.
• Informing candidates on confirmed placements.
• Candidates either WhatsApp me their availability or inform me telephonically their availability.
• Assisting clients with vacancy requests.
• Operating my emails from clients.
• Operating work laptop and mobile phone after hours and weekends to assist clients.
• Working flexible Hours to accommodate clients.
• Marketing of the nursing agency.
• Recruiting of nursing staff.
• Business Development
• Knowledge of MIE (Certificate on hand).

• Co-ordinating with clients and consultants on vacancy, absences, tardiness, and replacement of candidates.
• Following up on outstanding timesheets with clients and errors on timesheets with candidates and clients.
• Knowledge of the PGWC Tender and what the DOH expects from the Nursing agency, and dealing with private clients like Busamed, Medi-Clinic and Melomed Hospitals etc.
• Knowledge of nursing and doctors compliant Documents.
• Registration of Nurses and doctors.
• One on one with professional nurses (What the client and company expect of them.)
• Knowing what the Department of Health and Company expects from myself.
• Knowledge of Nims System (Government).
• Dealing with SANC(E-Register, making sure that the Nurses pay their fees yearly and is active to work).
• Dealing with HPCSA (making sure that doctors pay their fees yearly and is active to work).
• Knowledge of Independent Practice (Private GP, Private Hospitals or Public Service Government Hospitals).
• Make sure that the clients are always kept happy regarding staff cover.
• Business Development: Doing client visits at different Hospitals and facilities in the Western Cape and discussing a way forward.
• Working hand in hand with the Different Nims consultants and decision makers of the different hospitals in the Western Cape.
• Dealing with clients and candidate complaints.
• Contact candidates for placements or WhatsApp them if new shifts come out on Nims.
• Adding self-booking from clients or candidates.
• Informing clients of confirmed placements.
• Informing candidates on confirmed placements.
• Candidates either WhatsApp me their availability or inform me telephonically their availability.
• Assisting clients with vacancy requests.
• Operating my emails from clients and professional staff.
• Operating work laptop and mobile phone after hours and weekends to assist clients.
• Working flexible Hours to accommodate clients.
• Marketing of the nursing agency.
• Recruiting of Nursing staff.
• Canvass of new private clients and current inactive DOH clients.
• Knowledge of MIE & LEXUS NEXUS. (Certificate)
• Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.
• Interviewed and hired staff fitting job and team requirements.
• Developed robust recruitment processes for high-performing operational teams.

• Internet Browsing.
• Reconnect Customers Internet Service.
• Setting up customer emails on their devises (Pop3/ Imap).
• Loading of Software onto the modem.
• Dealing with payment related queries.
• Attentional to detail.
• Knowledge of Team Viewer (Remote accessing customer’s PCs/ Laptops when they need assistance).
• Knowledge of banking IVR system.
• Making sure customers make payments on time.
• Troubleshooting for internet (if no internet is found).
• Lodging new faults & ETS.
• Record detailed notes onto the system.
• Protect organization's value by keeping information confidential.
• Having knowledge of different types of modems.
• Setting up of Netphones (VOIP)
• Customer focus.
• Team player.
• Working according to time
• Have Technical Troubleshooting Certificate on hand
• Generated Key Performance Indicator reporting to drive better performance.
• Stayed current on processes and procedures to offer relevant assistance.
• Handled high-volume telephone and email enquiries to minimise backlogs.
• Handled high volume calls to address customer inquiries and concerns.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Displayed energy and enthusiasm in fast-paced environment.
• Delivered tailored assistance to customers with disabilities.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Developed appropriate resources to meet needs of diverse audiences.

• Confirm booked staff to the National Health Service Provider (NHSP) online booking system in the United Kingdom.
• Candidate Management.
• Maintain quality service by establishing and enforcing organization standards.
• Keeping up to date with the industry news to be able to target clients and consult on the current market situation to client and candidate.
• Deal with decision makers of government and private healthcare institutions to secure placements and contracts.
• Demonstrate services as deemed necessary by management.
• Answer various questions from clients.
• Client management.
• Protect organization's value by keeping information confidential.
• Building new relationships and leveraging off new relationships.
• Enhance organization reputation by accepting ownership for accomplishing.
• Ensuring personal weekly, quarterly, and ultimately annual targets are being achieved.
• Building lasting relationships with high caliber candidates and clients.
• Have Reference on hand.
• New and different requests; exploring opportunities to add value to job accomplishments
• Provide medical staff to various health departments including private and government institutions in the United Kingdom & South Africa.
• Enhanced workplace equality through tactical recruitment and training development.
• Established personnel policy and processes to meet key business objectives.
• Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.

• Developed appropriate resources to meet needs of diverse audiences.
• Reviewed customer history to recommend appropriate products and services.
• Displayed energy and enthusiasm in fast-paced environment.
• Designed digital and print materials to engage audiences.
• Monitored and updated stock levels and inventory databases.
• Replenished stock and processed deliveries to maximise product availability.
• Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
• Served customers to drive sales and deliver top-quality experiences.
• Handled high volume calls to address customer inquiries and concerns.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Oversaw logistics and operations to deliver process optimisations and efficiencies.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
• Built lasting relationships with clients through customer service interactions.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Monitored display stock levels, replenishing for consistently well-stocked sales floor.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Assisted customers in locating specific items to boost satisfaction.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Processed returned or exchanged items and provided refunds to customers.
• Updated product labelling and pricing to reflect discounts and offers.
• Monitored and reported suspicious activity to security officer to avoid theft.
• Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
• Maintained knowledge of products and features to provide recommendations to customers.
• Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
• Collaborated with sales managers to meet target quotas.
• Informed customers regarding promos and warranty services to increase sales.
• Followed company procedures and guidelines for smooth retail operations.
• Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.