Moeneefa Brand
Sales & Marketing
Mitchell's Plain
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Freelance model
Self-employed
Cape Town
01.2004 - 03.2019
- As a freelance model from the age of 13 to 28, my key responsibilities included maintaining professionalism, presentation, and adaptability during various modeling assignments
- I focused on developing and updating my portfolio with diverse looks, networking with industry professionals, and promoting myself through social media and other channels
- Negotiating contracts, handling travel arrangements, and continuously seeking self-improvement were also integral aspects of my role
- Throughout my career, I prioritized professionalism, integrity, and excellence in representing brands and designers, ultimately contributing to my success in the fashion industry.
Intern Property Practitioner
Momentum Real Estate
02.2022 - 07.2022
- During my tenure as an Intern Property Practitioner at Momentum Real Estate, I gained valuable insights into the real estate industry
- My responsibilities included assisting senior practitioners with property listings, conducting market research to assess property values and trends, and liaising with clients to facilitate property viewings and negotiations
- I also supported administrative tasks such as preparing contracts, coordinating property inspections, and maintaining accurate records
- This experience provided me with a solid foundation in real estate practices and enhanced my skills in client relations, market analysis, and administrative efficiency.
Market research
Ask Afrika
02.2016 - 06.2018
- As a Telecommunications Market Research Agent at Ask Africa, my role involved conducting in-depth research and surveys within the telecommunications industry
- I was responsible for gathering data through various methodologies such as phone interviews, online surveys, and focus groups to gather insights into consumer preferences, satisfaction levels, and market trends
- Maintaining accurate records, ensuring confidentiality, and adhering to research protocols were also key aspects of my responsibilities
- Collaborating with team members and effectively communicating findings to clients were essential for delivering valuable market insights and driving informed decision-making.
Customer service agent
WNS
06.2015 - 01.2016
- As a Customer Service Agent at WNS in the UK utilities department for British Gas, my primary role involved providing comprehensive support to customers regarding their British Gas utility services
- This encompassed addressing various inquiries related to billing, account management, service installations, meter readings, and troubleshooting technical issues
- I was responsible for handling customer concerns and complaints with professionalism and empathy, striving to resolve them promptly and effectively
- Additionally, I ensured accurate documentation of customer interactions and collaborated closely with team members to uphold service standards and meet performance targets
- Staying informed about British Gas policies, procedures, and industry regulations was crucial to delivering exceptional service and maintaining customer satisfaction.
Customer Service Agent
Sigma
10.2014 - 05.2015
- As a Customer Service Agent at Sigma in the UK utilities department Scottish Power, my main responsibilities included providing assistance and support to customers regarding their utility services
- This involved addressing inquiries related to billing, account management, service disruptions, and meter readings
- I was responsible for handling customer complaints, resolving issues efficiently, and escalating complex cases when necessary
- Additionally, I ensured accurate documentation of customer interactions and maintained a high level of professionalism and customer satisfaction in every interaction
- Adhering to company policies and procedures, staying updated on industry regulations, and collaborating with team members to improve service delivery were also integral parts of my role.
Customer service agent
Teleperformance
03.2012 - 09.2014
- As a Customer Service Agent for online shopping at Teleperformance in the UK, my primary responsibility was to provide high-quality support to customers, addressing their inquiries and resolving issues related to their online shopping experiences
- This involved assisting with order placements, tracking shipments, processing returns or exchanges, and handling payment-related queries
- I also offered product recommendations, promoted special offers, and ensured customer satisfaction through clear and empathetic communication
- Adhering to company policies and procedures, maintaining confidentiality, and accurately documenting customer interactions were also essential aspects of my role.
Sales rep
Hugo Boss
01.2011 - 03.2012
- Working at a Hugo Boss retail store entails providing exceptional customer service by greeting and assisting customers, offering styling advice, and ensuring satisfaction
- Key responsibilities include driving sales by engaging with customers, upselling products, and meeting sales targets, as well as managing inventory by replenishing stock and organizing merchandise displays
- Cash handling, visual merchandising to maintain the store's aesthetic appeal, and store maintenance tasks such as cleaning and organizing are also crucial
- Additionally, maintaining comprehensive product knowledge, adhering to company policies and procedures, and collaborating with team members to achieve store goals are essential aspects of the role
- Continuous learning and upskilling in product knowledge and sales techniques contribute to individual and store success.
Market Research
Ask Africa
Cape Town
02.2024 - Current
- As a Telecommunications Market Research Agent at Ask Africa, my role involved conducting in-depth research and surveys within the telecommunications industry
- I was responsible for gathering data through various methodologies such as phone interviews, online surveys, and focus groups to gather insights into consumer preferences, satisfaction levels, and market trends
- Maintaining accurate records, ensuring confidentiality, and adhering to research protocols were also key aspects of my responsibilities
- Collaborating with team members and effectively communicating findings to clients were essential for delivering valuable market insights and driving informed decision-making.
Education
High School Diploma - undefined
Darul Islam Islamic high school - Cape Town
Skills
Interpersonal Skillsundefined
Personal Information
- ID Number: 9105280330083
- Date of Birth: 05/28/91
- Gender: Female
- Nationality: South African
- Driving License: None
- Marital Status: Maried
References
Available on request
Timeline
Market Research
Ask Africa
02.2024 - Current
Intern Property Practitioner
Momentum Real Estate
02.2022 - 07.2022
Market research
Ask Afrika
02.2016 - 06.2018
Customer service agent
WNS
06.2015 - 01.2016
Customer Service Agent
Sigma
10.2014 - 05.2015
Customer service agent
Teleperformance
03.2012 - 09.2014
Sales rep
Hugo Boss
01.2011 - 03.2012
Freelance model
Self-employed
01.2004 - 03.2019
High School Diploma - undefined
Darul Islam Islamic high school - Cape Town
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