Accomplished Operations Manager with a proven track record at Angola Mining & Agriculture, enhancing operational efficiency and customer satisfaction. Expert in data management and problem-solving, I have successfully led teams to achieve and exceed targets. My leadership and financial management skills have significantly boosted company performance, with a focus on customer retention and operational excellence.
Buying and selling raw materials, preparing shipments for exporting. Quality check, pricing and bookkeeping.
Assisted customers with financial queries, such as personal loans and insurance.
Selling IQOS devices, converting cigarette smokers to IQOS users. Hard selling recruiting new clients and expanding the product.
Cold calling customers that are in debt. Pitching debt review and what it is. Reducing their instalments to help them survive through the month. Work out their new reduced monthly instalments. If they would like to be under debt review. send the client the necessary documents and collect it. Get the client to resend those documents with a copy of their ID, pay slips and signatures. If the client does not send the documents back in time I would call them again and remind them how important it is and reassure my clients that everything will be okay. Resend the documents with a Form 16 Debit order mandate.
New customer Leeds appears on the computer via a system. The customers information is available to you. You need to know your clients and what they need in order to pitch the correct loan amount(From R4000 up to R200 000). If the client agrees you fill out a quick application to see if the client qualifies for a loan and how much. You need to be assertive and get all the customers information such as banking details etc or the application will be null and void. Once application completed discuss the contract and send the amount agreed upon and set the correct monthly instalment..
We supply the UK with Gas and Electricity. You are faced with different enquiries everyday and different types of people, you need to be ready for any call and any enquiry , Need to resolved customer complaints about the service and about the company , sort out customers billing as well as handling customers bank details for Direct Debits,payments and issue refunds at the customer's request. Upsell the client if he has Gas with us try and convince the client to take electricity and vice versa .
Sales Consultant
Specialist in cellphone contracts as well as line rentals for Businesses.
Cellphone contracts
Team Leadership
Operations Management
Problem-Solving
Goal Driven
Customer Service
Data Management
Decision-Making
Customer Retention
Data Analysis
Financial Management