Moegamat Adeeb Patton
Sales, IT Technician
Cape Town In
Summary
Driven Sales Specialist with 12 years of experience in sales. Focused on meeting deadlines and exceeding expectations. Skillful using diplomatic and personable approach to resolve customer issues. Team motivator with proficiency in Word and Excel. Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Senior Associate
Wipro
Cape Town
10.2022 - Current
- Spoke to customers in native language to increase loyalty and establish relationships.
- Trained and supported new team members, maintaining culture of collaboration.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
Sales Specialist
Digilens
Cape Town
09.2019 - Current
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Drove team revenue totals by bringing in top sales numbers.
Sales Specialist
TotalSports
Cape Town
10.2017 - 07.2019
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided first-rate service to all customers and potential customers.
- Created and implemented sales strategies to successfully meet company targets.
- Demonstrated product features, answered questions and persuasively overcame objections.
Cycling Specialist
Sportsman's Warehouse
Cape Town
07.2017 - 08.2017
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
Sales Assistant
Hi-Fi Corp
Cape Town
11.2011 - 01.2013
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Maintained records related to sales, returns and inventory availability.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Photographer, IT Technician, Driver
Ornico Media
Cape Town
06.2008 - 05.2011
- Edited, toned, captioned and uploaded photographs for publication.
- Archived photographs on computers and servers.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Monitored systems in operation and quickly troubleshot errors.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners..
Food Service Worker
KFC
Cape Town
02.2003 - 09.2007
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Information Technology
Garlendale High
South Africa 01.2005 - 11.2008
Skills
Camera, Computer, Networking Knowledge
Network development
Lead prospecting
Team collaboration
Cash Handling
Sales expertise
Fluent in English & Afrikaans
Staff education and training
Technical Support
Timeline
Senior Associate
Wipro
10.2022 - Current
Sales Specialist
Digilens
09.2019 - Current
Sales Specialist
TotalSports
10.2017 - 07.2019
Cycling Specialist
Sportsman's Warehouse
07.2017 - 08.2017
Sales Assistant
Hi-Fi Corp
11.2011 - 01.2013
Photographer, IT Technician, Driver
Ornico Media
06.2008 - 05.2011
Information Technology
Garlendale High
01.2005 - 11.2008
Food Service Worker
KFC
02.2003 - 09.2007