Moegamat Faseegh Abrahams
Quality Assurance
Brooklyn
Summary
I am dynamic, self-motivated person with a positive outlook on life thus always striving to excel in everything that I attempt. I am an individual that is looking to broaden my horizon, certainly believing that the only thing in life that is constant is change. I am well organized, reliable and hardworking. I am honest and should I be fortunate enough to obtain a position in your organization, you may be assured of my loyal and dedicated service.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Quality Assurance & Communication Specialist
Optivest Health Services
Cape Town
09.2017 - Current
- Analysing of calls from Compliance
- Ensuring calls are compliant in terms of etiquette and within FSB boundaries
- Sales Script is followed to help maximize Lead-to-Sale
- Ensuring clients understand what is being pitched - this is done via the script and training
- Ensuring the need sof the client is always considered
- Lead SLA is adhered to via a Lead Management System
- Closed Leads are processed for a valid reason
- Objection Handling
- Quality Assurance - System
- Compliance files are there consisting of clients Policy and Advice given from consultant
- Ensuring that consultants capture Clients Personal Details correctly
- Clients' needs analysis is completed on system
- Notes are clear on system
- Support documents from clients are there before clients get loaded on system
- Marketing Assistant
- Send out Campaign mailers to existing clients as well as new
- Ensuring coding (HTML) of mailer is correct
- Ensuring data that mailers get sent to is correct
- In charge of testing campaigns so that when a potential client shows by clicking on the URL on the campaign, it pulls through on to our system to load to sell to
- Provided expert guidance on industry best practices, staying current with emerging trends in quality assurance methodologies.
- Reduced defect rates by conducting thorough root cause analysis and providing actionable feedback to development teams.
- Streamlined internal communication processes for increased efficiency and employee engagement.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Enhanced brand awareness by developing and executing strategic communication plans.
- Secured media coverage for clients, company, and specific campaigns.
- Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
- Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
- Answered client queries and complaints to provide strong customer service.
Education
High School Diploma -
Oude Molen A.S.T
Pinelands, Cape Town 01.2009 - 11.2013
Some College (No Degree) - Entrepreneurship
Cape Peninsula University of Technology
CPD Cape Town, South Africa 01.2014 - 12.2016
Some College (No Degree) - Social Media Marketing
Shaw Academy
Cape Town 01.2016 - 11.2016
Some College (No Degree) - Digital Marketing
Shaw Academy
Cape Town 01.2016 - 11.2016
Skills
Competent
- Reliable
- Honest
- Loyal
- Integrity
- Supervision
Quality assurance trainer role skills,
Data quality assurance processes
Coaching and mentoring
Timeline
Quality Assurance & Communication Specialist
Optivest Health Services
09.2017 - Current
Some College (No Degree) - Social Media Marketing
Shaw Academy
01.2016 - 11.2016
Some College (No Degree) - Digital Marketing
Shaw Academy
01.2016 - 11.2016
Some College (No Degree) - Entrepreneurship
Cape Peninsula University of Technology
01.2014 - 12.2016
High School Diploma -
Oude Molen A.S.T
01.2009 - 11.2013
Similar Profiles
Angela VelasquezAngela Velasquez
Property Manager at Optivest PropertiesProperty Manager at Optivest Properties
Alexander FloresAlexander Flores
Site Manager/Supervisor at Optivest PropertiesSite Manager/Supervisor at Optivest Properties
Monica "Shonda" GosnellMonica "Shonda" Gosnell
Senior Grants Management Specialist (Policy Advisor) at Health Resources and Services Administration (HRSA), Health and Human Services, 8262 Cypress Trace BlvdSenior Grants Management Specialist (Policy Advisor) at Health Resources and Services Administration (HRSA), Health and Human Services, 8262 Cypress Trace Blvd