Moegamat Faseegh Abrahams
Quality Assurance
Brooklyn
Summary
I am dynamic, self-motivated person with a positive outlook on life thus always striving to excel in everything that I attempt. I am an individual that is looking to broaden my horizon, certainly believing that the only thing in life that is constant is change. I am well organized, reliable and hardworking. I am honest and should I be fortunate enough to obtain a position in your organization, you may be assured of my loyal and dedicated service.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Quality Assurance & Communication Specialist
Optivest Health Services
Durbanville, South Africa
09.2017 - Current
- Analysing of calls from Compliance
- Ensuring calls are compliant in terms of etiquette and within FSB boundaries
- Sales Script is followed to help maximize Lead-to-Sale
- Ensuring clients understand what is being pitched - this is done via the script and training
- Ensuring the need sof the client is always considered
- Lead SLA is adhered to via a Lead Management System
- Closed Leads are processed for a valid reason
- Objection Handling
- Quality Assurance - System
- Compliance files are there consisting of clients Policy and Advice given from consultant
- Ensuring that consultants capture Clients Personal Details correctly
- Clients' needs analysis is completed on system
- Notes are clear on system
- Support documents from clients are there before clients get loaded on system
- Marketing Assistant
- Send out Campaign mailers to existing clients as well as new
- Ensuring coding (HTML) of mailer is correct
- Ensuring data that mailers get sent to is correct
- In charge of testing campaigns so that when a potential client shows by clicking on the URL on the campaign, it pulls through on to our system to load to sell to
- Provided expert guidance on industry best practices, staying current with emerging trends in quality assurance methodologies.
- Reduced defect rates by conducting thorough root cause analysis and providing actionable feedback to development teams.
- Streamlined internal communication processes for increased efficiency and employee engagement.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Enhanced brand awareness by developing and executing strategic communication plans.
- Secured media coverage for clients, company, and specific campaigns.
- Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
- Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
- Answered client queries and complaints to provide strong customer service.
Education
High School Diploma -
Oude Molen A.S.T
Pinelands, Cape Town 01.2009 - 11.2013
Some College (No Degree) - Entrepreneurship
Cape Peninsula University of Technology
CPD Cape Town, South Africa 01.2014 - 12.2016
Some College (No Degree) - Social Media Marketing
Shaw Academy
Cape Town 01.2016 - 11.2016
Some College (No Degree) - Digital Marketing
Shaw Academy
Cape Town 01.2016 - 11.2016
Skills
Competent
- Reliable
- Honest
- Loyal
- Integrity
- Supervision
Quality assurance trainer role skills,
Data quality assurance processes
Coaching and mentoring
Timeline
Quality Assurance & Communication Specialist
Optivest Health Services
09.2017 - Current
Some College (No Degree) - Social Media Marketing
Shaw Academy
01.2016 - 11.2016
Some College (No Degree) - Digital Marketing
Shaw Academy
01.2016 - 11.2016
Some College (No Degree) - Entrepreneurship
Cape Peninsula University of Technology
01.2014 - 12.2016
High School Diploma -
Oude Molen A.S.T
01.2009 - 11.2013