Modrea Vos
Koster
Summary
With a proven track record at Segal Smith Tracer Wesbank - Herman Pretoruis, I excel in fostering client relationships and streamlining processes for efficiency. My adaptability and problem-solving aptitude have significantly improved customer satisfaction and recovery rates. Skilled in both discipline and multitasking, I bring a dynamic approach to achieving and surpassing sales and service goals.
Overview
21
21
years of professional experience
Work History
Monitors a Vehicle Tracking System
Segal Smith Tracer Wesbank - Herman Pretoruis
04.2023 - Current
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Increased recovery rates with consistent follow-up on overdue accounts.
Sales Assistant
A & M Spares Shop
02.2018 - 04.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Assistant Manager
Palm Lodge and Hendriksdal Wilds Boerdery
01.2009 - 12.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant Bar Manager at Oasis
Many De Vrytas
03.2004 - 12.2006
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Ensured compliance with all local licensing requirements related to alcohol sales/service as well as other pertinent lawsregulations.
Education
No Degree -
Swartruggens Gekombineerde Skool
Swartruggens, South Africa 04.2001 -
Skills
Discipline
Adaptability
Safety awareness
Multitasking Abilities
Time management abilities
Reliability
Problem-solving aptitude
Professionalism
Baking, Fishing and spending time with family
I love baking things and to go Fishing with my Family and Just having some Family time.
Timeline
Monitors a Vehicle Tracking System
Segal Smith Tracer Wesbank - Herman Pretoruis
04.2023 - Current
Sales Assistant
A & M Spares Shop
02.2018 - 04.2019
Assistant Manager
Palm Lodge and Hendriksdal Wilds Boerdery
01.2009 - 12.2017
Assistant Bar Manager at Oasis
Many De Vrytas
03.2004 - 12.2006
No Degree -
Swartruggens Gekombineerde Skool
04.2001 -
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