Modise Modise

• Managed specialist team to provide technical assistance and customer service.
• Roll out project planning for VAS offerings across key retail, toll plazas, and independent sites.
• Coached employees through day-to-day work and complex problems.
• Logistics management in maintaining product availability and streamlined distribution operations.
• Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.
• Monitored project performance to identify areas of improvement and make adjustments.
• Met project deadlines without sacrificing build quality or workplace safety.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Managed

• Facilitated cross-functional initiatives to improve overall customer experience throughout the organization.
• Optimized resource allocation during peak periods, ensuring smooth operations during high-demand situations.
• Led the strategic commissioning of new sites, including setup, resource allocation, and compliance with health and safety (EHS), and operational standards.
• Managed the decommissioning of legacy sites, including asset redistribution, inventory audits, and cost-effective relocation of operations.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
• Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

• Established clearly defined roles within the inventory team to improve accountability resulting in better task completion rates.
• Developed strong relationships with suppliers, negotiating favorable terms and ensuring timely deliveries.
• Enhanced inventory accuracy by implementing a robust tracking system and conducting regular audits.
• Adapted quickly to changes in market conditions or company strategy, adjusting inventory management processes to maintain desired service levels.
• Reduced stock discrepancies with thorough investigations and timely resolution of issues.
• Coordinated year-end physical inventory counts, reconciling any differences for accurate financial reporting purposes promptly.

• Gained knowledge of company policies, protocols and processes.
• Developed problem-solving abilities through hands-on experience with real-life business scenarios.
• Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
• Used company reports to analyze sales, gross profit and inventory activities.
• Improved management skills by participating in rigorous training programs and workshops.
• Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.