Customer 1st
Modima Diremelo
Universal Banker
Pretoria
Summary
-At The Standard Bank Of South Africa, I excell as a Universal
Banker, mastering transaction processing and enhancing customer
needs assessment. My proactive approach led to significant branch
performance improvements and a boost in financial product cross-selling, demonstrating my strong collaboration skills and financial
acumen
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Universal Banker
The Standard Bank Of South Africa
12.2023 - Current
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
Education
National Certificate: Banking -
Cornerstone Performance Solution
Johannesburg, South Africa 09.2022 - 09.2023
Bachelor of Commerce: Financial Science -
The University Of Pretoria
Pretoria, South Africa 01.2019 - 01.2022
Skills
Transaction processing
Sales proficiency
Customer needs assessment
Insurance products
Software
BDS
Timeline
Universal Banker
The Standard Bank Of South Africa
12.2023 - Current
National Certificate: Banking -
Cornerstone Performance Solution
09.2022 - 09.2023
Bachelor of Commerce: Financial Science -
The University Of Pretoria
01.2019 - 01.2022
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