Modestu Ipangelwa
Coverage E-Banker
Otjiwarongo
Summary
With over 9 years of invaluable experience in the banking sector, I am a dedicated MBA student and Area eBanker committed to propelling organizations toward their zenith. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Coverage E-Banker
First National Bank (FNB)
01.2018 - Current
- Migrating customers and businesses from traditional banking to alternative channels;
- Generating new business opportunities and maintaining excellent relationships with current customers during transformations;
- Supporting clients with technical resources, adding to success in sales;
- Educating clients on the benefits of online and mobile banking, guiding them through digital processes, and ensuring a smooth transition to electronic banking platforms;
- Assessing key performance indicators, tracking client satisfaction, and preparing reports for management
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Multi-skilled Consultant
First National Bank
07.2017 - 01.2018
- Conducted in-depth financial analysis;
- Identified potential risks in investment portfolios, loans, or other financial activities, and developed strategies to minimize exposure;
- Recommended and implemented digital tools, such as online banking platforms and financial management software, that enhanced efficiency and customer experience;
- Managed projects which resulted in FNB substantially reducing their risks and increasing total revenue;
- Assisted with providing accurate migration figures to make smarter business decisions and lead projects to their fulfillment;
- Ensured that all financial activities and strategies adhere to legal and regulatory standards, mitigating the risk of penalties and reputational damage for FNB
e-Migrator
First National Bank
06.2016 - 06.2017
- Developed comprehensive migration plans and strategies;
- Oversaw the migration of data from legacy systems to new platforms, ensuring data integrity, security, and compliance with regulatory standards throughout the process;
- Identified potential pitfalls, such as system downtime, data loss, or security vulnerabilities, and developed strategies to mitigate these risks;
- Created comprehensive documentation detailing the migration steps, configurations, and any issues encountered
Administrator
First National Bank
01.2015 - 05.2016
- Managed day-to-day operations to ensure smooth functioning of the bank;
- Ensured that the bank complies with all relevant laws, regulations, and internal policies;
- Supervised and led administrative staff, provided guidance and support;
- Collaborated with customer service teams and ensured high standard of service delivery;
Garage Supervisor
Wesrand Farming
10.2014 - 12.2015
- Supervised and managed garage staff, including mechanics, technicians, and administrative personnel;
- Oversaw the servicing and repairing of Ford F250;
- Implemented and enforced quality control measures to ensure the highest standards of workmanship;
Education
MBA - Banking And Finance
University of Suffolk
Suffolk, England 05.2022 - Current
MSc - Educational Leadership and Management
Unicaf University
01.2020 - 04.2022
Bachelor of English - undefined
Namibia University of Science and Technology (NUST)
02.2015 - 10.2019
Namibia Senior Secondary Certificate - NSSC (Grade 11 - 12)
Paresis Secondary School
01.2013 - 01.2014
Skills
Customer service
Consumer banking
Bank sales
Relationship management
Regulatory compliance
Financial institution regulations
Analytical thinking
Customer education
Customer relationship management
Team collaboration
Cross-selling and partner referrals
Coreattributes
- Highly motivated and dedicated
- Reliable and Responsible
- Able to take initiative
- Good work ethic
- Team player
- Adaptable
- Accountable
- Professional
- Precise
- Result driven
- Patient
- Decisive
- Friendly
Personal Information
- Gender: Male
- Nationality: Namibian
- Driving License: Code B
Shortcoursestraining
- Marketing foundation
- Performance management
- Training and development management
- Organization leadership
- Editing mastery
- Coaching and developing employees
- Digital skills and digital marketing
Accomplishments
- Grew Alternative Channels volume 85% and deposits by $15 million in 2024.
- Awarded "National Top 10 Alternative Channels - Volume & Value" Award in 2024.
- Collaborated with team of External & Outbound team in the development of Kunene Drive & Banking unbanked.
- Achieved 90% by introducing Okahandja Instore Customer Reward Competition for Central North tasks.
- Managed the team of Activators during Usakos branch closer, and retain 10% of customers.
- Maintained customers relationship in the coverage of 46 towns, combination of retail and commercil.
Timeline
MBA - Banking And Finance
University of Suffolk
05.2022 - Current
MSc - Educational Leadership and Management
Unicaf University
01.2020 - 04.2022
Coverage E-Banker
First National Bank (FNB)
01.2018 - Current
Multi-skilled Consultant
First National Bank
07.2017 - 01.2018
e-Migrator
First National Bank
06.2016 - 06.2017
Bachelor of English - undefined
Namibia University of Science and Technology (NUST)
02.2015 - 10.2019
Administrator
First National Bank
01.2015 - 05.2016
Garage Supervisor
Wesrand Farming
10.2014 - 12.2015
Namibia Senior Secondary Certificate - NSSC (Grade 11 - 12)
Paresis Secondary School
01.2013 - 01.2014