Mnqobi Slindelo Sithole
31 Barkly RdParktown
Summary
Proactive and results-driven, I excelled as an IT Technician Intern at EurekaCNT, where I enhanced Wi-Fi and network solutions, significantly improving service delivery. My blend of technical prowess in network configuration and exceptional problem-solving skills, coupled with a commitment to teamwork, drove project success and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Technician Intern
EurekaCNT
07.2023 - 01.2025
- Delivered IT technical support, troubleshooting Wi-Fi and network issues, with consistent tracking of issue resolution.
- Managed fast-paced digital transactions, database updates, and IT asset management to maintain streamlined service processes.
- Collaborated with team members to enhance IT service delivery and project outcomes, prioritizing efficiency and customer satisfaction.
- Assisted in identifying customer requirements and providing appropriate technical recommendations.
- Contributed to the development of technical documentation, proposals, working under the guidance of senior engineers.
- Collaborated with sales, product management, and technical teams to ensure cohesive and well-informed customer solutions.
- Participated in training sessions to stay current with emerging technologies and industry standards.
- Played a huge role in a Wi-Fi installation, Wi-Fi maintenance & customer services.
Education
Diploma in IT - Information And Communication Technology
Mangosuthu University of Technology
Durban, South Africa04-2024
CCNA - IT Network Security
Netacad (Mangosuthu University of Technology)
Durban, South Africa04-2023
Skills
- Administrative skills
- Computer Skills
- Problem-solving
- Team Collaboration & Effective negotiation skills
- Interpersonal skills
- Relationship building
- Professionalism & Problem solving
- Research and Analytical skills
- Reliability
- Incident management
- Business Understanding
- Network configuration
Certification
- Diploma in Information Technology |Mangosuthu University of Technology |2023
- Cisco CCNA: Enterprise Networking, Security, and Automation | Cisco | 2023
- Artificial Intelligence Intro | IBM | 2021
- Cybersecurity Intro | IBM | 2021
- Data Science & Analytics Intro | IBM | 2021
- Coding Intro | IBM | 2021
- Internet of Things Intro (IoT) | IBM | 2021
- Cloud Intro | IBM | 2021
- Quantum computing intro | IBM | 2021
- Blackchain into | IBM | 2021
- Hybrid Cloud intro | IBM | 2021
Accomplishments
- Successfully contributed to a repository of technical materials, improving documentation efficiency by 70%.
- Supported over 16 customer meetings with technical insights, enhancing the sales team's understanding of customer needs.
Additional Information
References
- Ms. D Mbhele | Operation Director | EurekaCNT
- Tel: +27738818473
- Email: mbhele@eurekacnt.com
- Mr VX Mhlongo | Lecturer | Mangosuthu University of Technology
- Tel: 0319077153 / 0613354184
- Email: vxmhlongo@gmail.com / bhebhe@mut.ac.z
Timeline
IT Technician Intern
EurekaCNT
07.2023 - 01.2025
Diploma in IT - Information And Communication Technology
Mangosuthu University of Technology
CCNA - IT Network Security
Netacad (Mangosuthu University of Technology)
Similar Profiles
Jacqueline HuangJacqueline Huang
Cafe Manager at Everyday Coffee ColllingwoodCafe Manager at Everyday Coffee Colllingwood
Vuledzani Ronald RamukumbaVuledzani Ronald Ramukumba
Supervisor (Waste Management) at Senqu Local MunicipalitySupervisor (Waste Management) at Senqu Local Municipality
Abednego MakateesAbednego Makatees
Water Bowser Operator at TDCWater Bowser Operator at TDC