Mnoneleli Andrew Mcanda
Port Elizabeth
Summary
Experienced professional specializing in employee training and inventory management. Demonstrated success in improving customer satisfaction and ensuring compliance with regulations. Proficient in conflict resolution and team development, promoting a collaborative work environment. Focused on driving organizational success through clear communication and strategic decision-making.
Overview
24
24
years of professional experience
Work History
Forecourt Supervisor
Oilco Truck Stop
Port Elizabeth
03.2022 - 06.2025
- Supervised daily operations and ensured compliance with company policies.
- Trained and mentored staff on best practices and safety procedures, explaining toolbox talks.
- Conducted regular product checks, and managed shift change paperwork.
- Facilitated communication between departments, management, and my team to resolve issues quickly.
- Monitored employee performance and provided constructive feedback regularly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Attendance, time management, and screening of staff members with the breathalyzer.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Worked closely with equity act management team.
Financial Services Representative
Hoba Financial Services
Umthatha
04.2016 - 12.2021
- Educated customers on financial products and services available.
- Resolved customer complaints to enhance satisfaction and retention.
- Monitored compliance with regulatory policies and procedures.
- Conducted financial assessments to determine client needs and goals.
- Managed documentation for new account openings and modifications.
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
- Educated customers about different types of products available from the company's portfolio.
Assistant Store Manager
Clicks Health & Beauty Store
Umthatha
09.2011 - 03.2016
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated restocking of merchandise on shelves.
- Trained and mentored new staff on customer service standards and procedures.
- Assisted in implementing marketing strategies to promote health and beauty products.
- Handled customer inquiries and resolved issues to enhance shopping experience.
- Conducted regular audits of store displays for adherence to brand guidelines.
- Collaborated with management to optimize staff scheduling for peak hours.
- Monitored cash handling procedures to maintain financial accuracy in transactions.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Receiving Clerk
Clicks Health & Beauty Store
Umthatha
06.2010 - 08.2011
- Inspected incoming shipments for accuracy and quality before distribution.
- Maintained organized inventory records using warehouse management systems.
- Trained new staff on safety protocols and receiving procedures effectively.
- Conducted regular inventory audits to ensure stock levels were accurate.
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Inspected delivered items for damage or defects; returned unacceptable items to vendor immediately.
- Investigated missing packages and shipments quickly by contacting carriers directly if needed.
- Organized storage areas by item type and category for easy access and retrieval of products.
Acting Admin Manager
Boxer Superstores
Escourt
11.2009 - 05.2010
- Coordinated daily administrative tasks to support store operations and employee efficiency.
- Managed scheduling for staff to ensure adequate coverage and service levels.
- Oversaw inventory management processes, maintaining optimal stock levels for products.
- Implemented filing systems to organize documents and improve information retrieval.
- Assisted in training new employees on company policies and operational procedures.
- Facilitated team meetings to discuss operational updates and address employee concerns.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Supported staff through in-service training, providing mentorship and additional resources.
- Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
Receiving Clerk
Boxer Superstores
Port St Johns
03.2009 - 11.2009
- Inspected incoming shipments for accuracy and quality before store distribution.
- Maintained organized inventory records using warehouse management systems.
- Collaborated with team members to streamline receiving processes and workflows.
- Loaded and unloaded materials efficiently using forklifts and pallet jacks.
Storeroom Clerk
Klimax Manufacturing Pty LTD
Boksburg East
04.2001 - 12.2008
- Managed inventory levels to ensure accurate stock availability.
- Organized and maintained storeroom for efficient item retrieval.
- Processed incoming supplies and verified shipment contents for accuracy.
- Assisted team with order fulfillment by locating and preparing items.
Education
Warehouse Management
Damelin
Benoni01-2006
Storekeeping & Stock Control
Damelin
Benoni12-2004
High School Diploma -
Chief Henry Bokleni S.S.S.
Ngqeleni12-1995
Skills
- Employee training
- Team building
- Regulatory compliance
- Customer service
- Inventory management
- Time management
- Conflict resolution
- Staff scheduling
- Public speaking
- Inventory oversight
- Communication skills
- Verbal and written communication
- Decision-making
- Inventory control
- Staff management
- Staff development
- Attention to detail
- Coaching and mentoring
- Policy enforcement
- Documentation and reporting
References
References available upon request.
Timeline
Forecourt Supervisor
Oilco Truck Stop
03.2022 - 06.2025
Financial Services Representative
Hoba Financial Services
04.2016 - 12.2021
Assistant Store Manager
Clicks Health & Beauty Store
09.2011 - 03.2016
Receiving Clerk
Clicks Health & Beauty Store
06.2010 - 08.2011
Acting Admin Manager
Boxer Superstores
11.2009 - 05.2010
Receiving Clerk
Boxer Superstores
03.2009 - 11.2009
Storeroom Clerk
Klimax Manufacturing Pty LTD
04.2001 - 12.2008
Warehouse Management
Damelin
Storekeeping & Stock Control
Damelin
High School Diploma -
Chief Henry Bokleni S.S.S.
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