Andisiwe Mngambi
Mt Ayliff
Summary
Data Capturer supporting public-service administration by verifying application documents, capturing beneficiary information, and validating records for accuracy. Coordinates with applicants across districts, consolidates complaints and reports, and keeps files and databases properly sorted and secured. Delivers reliable data validation, record management, and confidential administrative support in a busy office setting.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Customer care intern
Ntabankulu Local Municipality
Ntabankulu
09.2024 - Current
- Processed orders, payments, and service requests while supporting complaint resolution and service request processing.
- Ensured confidentiality of customer information while supporting reception through meticulous record keeping.
- Administrative support provided by maintaining customer files and databases with accurate data capture.
- Directed visitors to the correct department or person and explained municipal procedures and policies clearly.
- Updated doors, signage, and notice boards to enhance clarity of reception information for visitors.
Learner Firefighter
ANDM
Eastern Cape, South Africa
08.2023 - 08.2024
- Attended training, maintaining current knowledge of firefighting techniques and suppression methods for effective emergency response.
- Mitigated risks and hazards, enhancing community safety during firefighting operations.
- Checked equipment, including hoses and breathing masks, ensuring readiness and reliability for emergency response.
- Carried out regular maintenance checks on firefighting apparatus, ensuring readiness for immediate deployment.
- Maintained tools and fire vehicles to ensure rapid response capability.
Data Capturer
Office Of The Premier
Bisho
12.2021 - 12.2022
- Process [number] application forms per day from district offices while maintaining accurate intake records.
- Verify application documents and validate submitted data against source records for completeness and accuracy.
- Managed beneficiary records through validation, sorting, and secure file control, ensuring data integrity and confidentiality.
- Liaise with applicants to clarify application details and resolve information gaps during review.
- Captured beneficiary information and consolidated complaints, reports, and related data for streamlined follow-up.
- Sorted and filed records systematically to enable efficient retrieval and secure storage.
- Provided reception support by managing visitor inquiries and directing them appropriately., complaint handling, and call management using planning and time management skills.
Supervisor
Pie City
05.2012 - 01.2018
- Monitored staff performance against daily, weekly, and monthly targets while planning workload and supporting timely follow-through.
- Prepared daily workflow reports and analysed operational patterns to identify process improvements and address staff development needs.
- Resolved customer complaints and compliments professionally while using root-cause analysis to strengthen service quality and staff motivation.
- Handled [number] daily customer queries by answering business calls and providing accurate product information to enhance customer satisfaction.
- Negotiated pricing and delivery terms with suppliers to ensure cost-effective purchasing and maintain reliable stock availability.
- Negotiated pricing and delivery terms with suppliers to support purchasing decisions and reliable stock availability.
Education
Bachelor's Degree - Human Resources Management
University of South Africa
South Africa01-2027
National Sen. Certificate -
Arthur Ngunga SS
Mt AyliffSkills
- Customer service
- Customer query handling
- Customer complaint resolution
- Reception operations
- Service request processing
- Confidential information handling
- Accurate record management
- Database entry
- Document management
- Microsoft Excel
- Report preparation
- Planning
- Organising
- Communication skills
- Communication skills
Certification
- Advanced Firefighter Training, 2024-08-01
- Logis, 2022-07-01
- Higher Certificate in Marketing, 2022-02-01
- Advanced Computer Literacy, 2017-08-01
Custom
Firefighter
Timeline
Customer care intern
Ntabankulu Local Municipality
09.2024 - Current
Learner Firefighter
ANDM
08.2023 - 08.2024
Data Capturer
Office Of The Premier
12.2021 - 12.2022
Supervisor
Pie City
05.2012 - 01.2018
Bachelor's Degree - Human Resources Management
University of South Africa
National Sen. Certificate -
Arthur Ngunga SS