Mndabazi Prisca Chauke
Bookings Clerk
Pretoria ,Gauteng
Summary
Friendly Bookings clerk with proficiency in interacting effectively by telephone with clients of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering over 4 years of experience in Industry.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Bookings Clerk
Precision Repair Centre
Pretoria , Gauteng
07.2018 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed team communications and information for meetings.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Customer Service Representative
Intuitive
Pretoria , Gauteng
07.2014 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Communicated professionally with colleagues, freelancers and clients.
- Resolved Type issues over phone with Number customers daily.
Education
Diploma - Operations Management
Alison
Online 03.2019 - 09.2019
N6 Certificate - Marketing Management And Research
Tshwane North College
Soshanguve Pretoria 01.2012 - 11.2013
Skills
Problem-Solving
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Diploma - Operations Management
Alison
03.2019 - 09.2019
Bookings Clerk
Precision Repair Centre
07.2018 - Current
Customer Service Representative
Intuitive
07.2014 - 06.2018
N6 Certificate - Marketing Management And Research
Tshwane North College
01.2012 - 11.2013
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