Mndabazi Prisca Chauke
Bookings Clerk
Pretoria ,Gauteng
Summary
Friendly Bookings clerk with proficiency in interacting effectively by telephone with clients of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering over 4 years of experience in Industry.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Bookings Clerk
Precision Repair Centre
Pretoria , Gauteng
07.2018 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed team communications and information for meetings.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Customer Service Representative
Intuitive
Pretoria , Gauteng
07.2014 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Communicated professionally with colleagues, freelancers and clients.
- Resolved Type issues over phone with Number customers daily.
Education
Diploma - Operations Management
Alison
Online 03.2019 - 09.2019
N6 Certificate - Marketing Management And Research
Tshwane North College
Soshanguve Pretoria 01.2012 - 11.2013
Skills
Problem-Solving
Active Listening
Excellent Communication
Written Communication
Organization and Time Management
Analytical and Critical Thinking
MS Office
Attention to Detail
Clerical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Diploma - Operations Management
Alison
03.2019 - 09.2019
Bookings Clerk
Precision Repair Centre
07.2018 - Current
Customer Service Representative
Intuitive
07.2014 - 06.2018
N6 Certificate - Marketing Management And Research
Tshwane North College
01.2012 - 11.2013