Stephanie Brown
Software Support Manager
Cape Winelands
Summary
Software Support experience with more than 15 years' experience in Software and Desktop Support. My experience has been in the IT Sector, Property Sector, and Fresh Produce Industry. I am employed as a Support Manager and have 2 years’ experience in the current role.
Overview
15
15
years of professional experience
Work History
Support Manager
Farsoft Solutions
06.2022 - Current
- Manage daily operations of support department
- Lead support team, participate in recruitment efforts and train new staff members
- Manage ticket queue
- Updating support team on new procedures
- Analyzing support data/statistics
- Co-ordinating with other departments regarding software integrations and workflows
- Delegate tasks to the support team
- Create knowledgebase documentation
- Create technical manuals documentation
- Manual Testing
- Testing documentation
- Ensure that support KPI's are met
- Report and provide feedback to company directors
- Complete client support billing allocations.
Software Supporter
Farsoft Solutions
08.2017 - 05.2022
- Provide telephonic, email and remote support to clients
- Troubleshooting data issues
- Logging tickets/requests on in house ticket logging system
- Provide training to new clients
- Liaising with other department regarding any system defects
- Ad-hoc tasks assigned by Support Manager.
Support Consultant
Korbitec/Property24
02.2011 - 06.2017
- Assisted customers via telephone and email
- Support on estate agency software.
Desktop Support (volunteer)
Groote Schuur Hospital
11.2009 - 04.2010
- Respond to logged helpdesk tickets.
Education
Quering Data With Transact SQL 2016 -
MasterGradeIT
07.2021
Project Management Foundations -
University Of Cape Town
12.2018
Events Management -
Damelin Correspondence
12.2014
NCC International Diploma in Computer Studies -
CTI
12.2008
Skills
Team Player
Team Management
Customer service orientated
Detail orientated
Written and Verbal Communication
Analytical Thinking
Problem Solving
Data Troubleshooting
Organization and planning
Timeline
Support Manager
Farsoft Solutions
06.2022 - Current
Software Supporter
Farsoft Solutions
08.2017 - 05.2022
Support Consultant
Korbitec/Property24
02.2011 - 06.2017
Desktop Support (volunteer)
Groote Schuur Hospital
11.2009 - 04.2010
Quering Data With Transact SQL 2016 -
MasterGradeIT
Project Management Foundations -
University Of Cape Town
Events Management -
Damelin Correspondence
NCC International Diploma in Computer Studies -
CTI