Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Brown

Software Support Manager
Cape Winelands

Summary

Software Support experience with more than 15 years' experience in Software and Desktop Support. My experience has been in the IT Sector, Property Sector, and Fresh Produce Industry. I am employed as a Support Manager and have 2 years’ experience in the current role.

Overview

15
15
years of professional experience

Work History

Support Manager

Farsoft Solutions
06.2022 - Current
  • Manage daily operations of support department
  • Lead support team, participate in recruitment efforts and train new staff members
  • Manage ticket queue
  • Updating support team on new procedures
  • Analyzing support data/statistics
  • Co-ordinating with other departments regarding software integrations and workflows
  • Delegate tasks to the support team
  • Create knowledgebase documentation
  • Create technical manuals documentation
  • Manual Testing
  • Testing documentation
  • Ensure that support KPI's are met
  • Report and provide feedback to company directors
  • Complete client support billing allocations.

Software Supporter

Farsoft Solutions
08.2017 - 05.2022
  • Provide telephonic, email and remote support to clients
  • Troubleshooting data issues
  • Logging tickets/requests on in house ticket logging system
  • Provide training to new clients
  • Liaising with other department regarding any system defects
  • Ad-hoc tasks assigned by Support Manager.

Support Consultant

Korbitec/Property24
02.2011 - 06.2017
  • Assisted customers via telephone and email
  • Support on estate agency software.

Desktop Support (volunteer)

Groote Schuur Hospital
11.2009 - 04.2010
  • Respond to logged helpdesk tickets.

Education

Quering Data With Transact SQL 2016 -

MasterGradeIT
07.2021

Project Management Foundations -

University Of Cape Town
12.2018

Events Management -

Damelin Correspondence
12.2014

NCC International Diploma in Computer Studies -

CTI
12.2008

Skills

Team Player

Team Management

Customer service orientated

Detail orientated

Written and Verbal Communication

Analytical Thinking

Problem Solving

Data Troubleshooting

Organization and planning

Timeline

Support Manager

Farsoft Solutions
06.2022 - Current

Software Supporter

Farsoft Solutions
08.2017 - 05.2022

Support Consultant

Korbitec/Property24
02.2011 - 06.2017

Desktop Support (volunteer)

Groote Schuur Hospital
11.2009 - 04.2010

Quering Data With Transact SQL 2016 -

MasterGradeIT

Project Management Foundations -

University Of Cape Town

Events Management -

Damelin Correspondence

NCC International Diploma in Computer Studies -

CTI
Stephanie BrownSoftware Support Manager