Mmetla Cassey Ndlovu

• Capture, Upload and maintain required learner information on SETA Management Systems
• Vetting of trainer’s qualifications for interviews
• Compile relevant documents for tender applications
• Assist the organization on getting SETA accreditation, i.e., HWSETA, MERSETA, CETA etc
• Upload trainer’s documents on Learner Management System (LMS)
• Receive learners POE's from all branches and arrange internal moderation for 25% of portfolios of evidence (POE's)
• Ensure high standard of National SETA administrative initiative in terms of SETA compliance
• Make sure all national projects are registered and enrolled with the relevant SETA
• Ensure the receipt of all administrative documents from Project Coordinators and file documents accordingly as required in terms of the SETA administration processes
• Confirm receipt of all administrative documents and file as per SETA requirements
• Engage with line manager to finalize SETA applications.

• Log calls
• Capture and update client bookings
• Release ‘no charge’ invoices using Pastel Evolution
• Load new companies on Pastel
• Consulting with internal teams and colleagues to resolve problems and find solutions
• Delivering information about company products and services
• Assist with answering the switchboard
• Handling customer complaints
• Responding to customer reviews
• Tracking key performance indicators (KPIs) and metrics.

• Booking clients for training
• Answer scheduling queries via email and phone
• Liaise with branches regarding bookings
• Send daily bookings to branches
• Update and organize client records
• Scan, print and email booking forms
• Submit reports on training activities and results

• Confirm client documents and reject accordingly
• Assist clients via Live Chat
• Update client information
• Compile reports
• Review and validate invoices
• Assist with answering the switchboard
• Verified accuracy and validity of data entered in databases

• Capture client’s data for various projects
• Liaise with various branches regarding data received
• Compile spreadsheets of data
• Verify data by comparing I to source documents
• Enter client information into databases quickly and with minimal errors.
• Build and maintain tracking databases for variety of measuring aspects.
• Correct data entry errors to prevent duplication or data degradation.
• Sent completed entries for evaluation and final approval.
• Search, extract and interpret information to determine correct input procedure.
• Produce monthly reports with advanced Excel spreadsheet functions.

• Capture daily sales, leads and retentions using Microsoft Excel
• Update sales board
• Compile and send daily sales report to management
• Check and validate application forms for quality control
• Performs administrative duties as assigned
• Maintain accurate and timely client records in Excel files
• Manage documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

English, Afrikaans, Accounting, Life Sciences, History, Life Orientation