Mmelisizwe Dingiswayo
East London,East London
Summary
Dedicated customer service professional with a strong focus on organisational efficiency and exceptional telephone etiquette. Demonstrates patience, courtesy, and empathy towards customers, ensuring high satisfaction levels. Skilled in handling constructive criticism and performing under pressure, with proven techniques in workload prioritisation. A reliable team player with excellent written correspondence abilities and a commitment to continuous improvement. Career goal: to leverage extensive skills in a dynamic environment to enhance customer experiences and operational efficiency.
Reliable and proactive individual with excellent communication and problem-solving abilities. Possesses strong organisational skills and keen eye for detail, enabling effective support in fast-paced environments. Aims to contribute positively and drive success in any given task.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
General assistant
Pep Cell
East London, Eastern Cape
2023.04 - 2024.03
- Ensured proper waste disposal practices were followed promoting environmental sustainability.
- Supported colleagues during peak hours to prevent customer dissatisfaction.
- Undertook general cleaning duties regularly, providing a pleasant shopping environment.
- Helped resolve customer queries promptly, fostering good relations with clients.
- Maintained a clean, organised workspace to ensure smooth daily operations.
- Facilitated clear communication between team members for better workflow synergy.
- Handled cash transactions accurately, enhancing financial integrity.
- Arranged displays attractively, enticing customers into the shop.
General assistant
Street fever
Cradock, Eastern Cape
2022.11 - 2022.12
- Maintained a clean, organised workspace to ensure smooth daily operations.
- Assisted with inventory management for efficient stock control.
- Ensured proper waste disposal practices were followed promoting environmental sustainability.
- Arranged displays attractively, enticing customers into the shop.
- Supported colleagues during peak hours to prevent customer dissatisfaction.
- Greeted guests and clients with warmth and professionalism.
- Kept office tidy, organised and stocked with supplies.
- Upheld high hygiene standards by periodically emptying rubbish bins, clearing aisle spillages and cleaning high touchpoint areas.
Teaching assistant
Department For Education
Cradock, Eastern Cape
2021.11 - 2022.08
- Prepared classroom materials to facilitate efficient lessons.
- Assisted in lesson planning for effective curriculum delivery.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Facilitated active learning environments with engaging teaching aids and resources.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
Education
Matric - Matric
JA Calata Senior Secondary School
Cradock 2017.01 - 2017.11
Skills
- Organisational efficiency
- Constructive criticism handling
- Patience and courtesy
- Empathy towards customers
- Strong adaptability
- Performance under pressure
- Workload prioritisation techniques
- Team player
- Customer Service
- Excellent telephone manner
- Telephone etiquette
- Written correspondence
Certification
Grade C security certificate- PSIRA compliant
Timeline
General assistant
Pep Cell
2023.04 - 2024.03
General assistant
Street fever
2022.11 - 2022.12
Teaching assistant
Department For Education
2021.11 - 2022.08
Matric - Matric
JA Calata Senior Secondary School
2017.01 - 2017.11