Mmelikayise CELE

Promoted to an IT Support Team Leader, overseeing an IT support team.

• Oversaw team activities, distributed responsibilities to maintain effective troubleshooting and resolution of technical concerns.
• Provided advisory support on Microsoft platforms including Windows, Office 365, Azure, and Teams.
• Managed complex technical issues.
• Optimized processes to elevate customer satisfaction levels.
• Managed continuous learning initiatives and updates.
• Coordinated efforts with internal teams, vendors, and clients to ensure IT support met business objectives.

Recruited as Senior IT Support Engineer to provide advanced support.

• Managed escalated problems related to Windows, Office 365, and Azure.
• Oversaw management and optimization of IT infrastructure.
• Guided junior engineers, shared expertise, and promoted continuous learning.
• Directed IT projects and introduced advanced technologies.
• Aligned IT solutions with business objectives through collaboration with internal teams, vendors, and stakeholders.
• Managed critical incidents and coordinated root cause analysis.

Recruited as IT professional specializing in technical knowledge and sales expertise.

• Facilitated client consultations by identifying business requirements and aligning solutions.
• Developed and maintained strong client relationships.
• Showcased IT solutions to clients with impactful presentations and demonstrations.
• Assisted clients with technical issues following purchase.

Joined the team as a Junior IT Support Engineer and provided assistance in IT systems troubleshooting.

• Handled first-level technical issues across multiple systems.
• Supported system updates, installations and configurations.
• Guided staff through troubleshooting procedures and solutions.
• Escalated complex technical issues to senior engineers.
• Gained experience with IT infrastructure, security, and new technologies.