Mmeli Wilfred Zondi
Learning And Development Officer
Cape Town
Summary
Offering solid foundation in instructional design and adult learning principles, coupled with strong desire to grow within learning and development field. Brings ability to quickly grasp and apply new concepts and methodologies, and proficiency in designing effective training programs and leveraging e-learning tools. Ready to use and develop instructional design and e-learning platform skills in Learning and Development Specialist role.
Overview
15
15
years of professional experience
15
15
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Learning and Development Officer(M&S)(Tesco)
Capita South Africa
Pinelands
07.2024 - Current
- Create and execute learning strategies and programs
- Evaluate individual and organizational development needs
- Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)
- Design and deliver e-learning courses, workshops and other trainings.
- Track budgets and negotiate contracts.
- Developing effective induction programs and conducting appraisals for Tutors
- Keeping up-to-date with developments in training programs.
- Creating and executing and verification of quality training materials.
- Overall Operations with Tutors and Learners progress and management.
- Standardized evaluation criteria across all courses allowing for consistent measurement of participant feedback for ongoing improvement efforts.
- Designed interactive workshops that fostered collaboration and active participation among team members for better knowledge retention.
- Managed departmental budgets efficiently allocating funds towards impactful resources that supported strategic goals.
- Implemented competency-based assessments to track skill development progress and measure overall success of learning initiatives.
Connect Leadership Officer
Capita South Africa
Cape Town
06.2023 - 06.2024
- National Certificate Generic Management NQF 4
- Conducted regular reviews of operations and identified areas for improvement.
- Maintain friendly, productive, and constructive online forums
- Promote learning and growth of users
- Post questions, answers, and other content
- Keep discussion focused and on-topic
- Keep forums tidy and moderated
- Assist with set up, maintenance, and organization of forums
- Created and managed project plans, timelines and budgets.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Planning and delivering training and workshops
- Observing candidates in their workplace
- Examining candidate’s portfolio of evidence
- Providing well-rounded feedback to candidate
- Keeping record of candidate’s progress
Training Facilitator
Tshirologo Disability Training Services
Brackenfell
04.2022 - 06.2023
- National Certificate: Wholesale and Retail Operations NQF 3
- Liaison Role: Act as a bridge between constituents and government officials, ensuring effective communication and resolution of issues.
- Inquiry and Concern Resolution: Address and resolve constituent inquiries and concerns by leveraging knowledge of government programs, policies, and procedures.
- Information Provision: Provide constituents with information on government services, policies, and procedures.
- Community Engagement: Attend community meetings and public events to build relationships with constituents and understand their needs.
- Record Maintenance: Maintain accurate and organized records of constituent interactions and complaints
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Training Facilitator
Siyaya skills institute
Cape Town
11.2022 - 03.2023
- National Certificate Generic Management NQF 4
- Conducted post-training analysis to identify areas for improvement in future sessions, resulting in continuous refinement of program offerings.
- Identified areas in need of improvement and implemented solutions.
- Enhanced classroom collaboration for increased peer interaction and group problem-solving activities.
- Implemented effective differentiation techniques to accommodate diverse student needs and promote inclusive learning environments.
- Collaborated with colleagues to develop cross-curricular projects that integrated multiple subject areas, enhancing students'' understanding of real-world connections between disciplines.
- Boosted exam success rates with targeted test preparation strategies, including time management techniques and study resources.
- Led extracurricular clubs or committees related to course content or student interests to provide additional enrichment opportunities outside of the traditional classroom setting.
- Served as a mentor for new educators, providing guidance on best practices in lesson planning, instructional delivery, and classroom management strategies.
- Demonstrated continued commitment to undergraduate teaching through participation in college community and professional development.
- Established strong relationships with parents, colleagues, and administrators through clear communication channels, building trust within the school community.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
Training Facilitator
Icollege PTY Ltd
Cape Town
09.2017 - 04.2021
- National Certificate: Information Technology: End User Computing NQF 3
- National Certificate: Information Technology: Tech Support NQF 4
- National Certificate: Call Centre Support NQF 2
- National Certificate: Wealth Management NQF 5
- FET Certificate: Business Administration NQF 4
- FET Certificate: Public Administration Management NQF 4
- Enhanced trainee engagement by incorporating interactive activities and real-world examples into management training sessions.
- Designed customized curricula tailored specifically towards addressing individual client needs related directly back into their strategic vision and objectives.
- Customized management training programs according to specific organizational needs, resulting in greater relevance and application for trainees.
- Delivered comprehensive management training courses, ensuring participants gained essential leadership skills for career advancement.
- Provided ongoing coaching and mentorship to trainees following completion of formal training programs, supporting continued growth and development as leaders within their organizations.
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Enhanced classroom management skills by implementing clear guidelines and consistent consequences for behavior issues.
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Improved student comprehension of complex concepts through the use of visual aids, analogies, and real-world examples.
- Provided after-school tutoring sessions for students needing extra help or seeking advanced computer skills instruction.
- Mentored new teachers in effective instructional strategies, contributing to their success within the school community.
- Invigilated and graded projects, quizzes and examinations.
- Developed meaningful relationships with students, fostering a positive learning environment and promoting mutual respect.
- Communicated with students to discuss progress and need for tutoring and extra assistance.
- Contributed to a positive school culture by participating in extracurricular activities such as clubs, committees, and events.
- Evaluated student progress using formative and summative assessments, adapting instruction to meet individual needs.
- Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces.
- Organized field trips to local tech companies for students to gain insight into potential career paths within the industry.
- Evaluated the impact of various training methods on employee performance, refining techniques accordingly for optimal results.
- Developed comprehensive training materials, ensuring consistency in training delivery across multiple teams.
- Incorporated real-life case studies into lessons, providing practical examples of call center challenges and effective solutions.
- Enhanced trainee performance by implementing customized training modules tailored to individual needs.
Store Assistant
Execuspecs
Cape Town
05.2018 - 12.2018
- Customer services,
- Sales,
- Quoting and invoicing,accounts,
- Stock taking,
- Lens fitting,
- Repairs
- Assisting in buying stock
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Greeted customers entering store and offered assistance with requirements.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Established and maintained professional relationships with customers to increase trust and rapport.
Facilitator
Great Durban YMCA
Durban
06.2010 - 12.2015
- Periodic evaluation of volunteers.
- Planning and organizing events, including site selection, logistical arrangements, purchasing supplies, promoting events, scheduling and being the primary point of contact for the event.
- Fundraising.
- Community outreach activities.
- Managing the volunteer database.
- Other administrative and management duties as assigned.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Identified areas in need of improvement and implemented solutions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
- Strengthened community relations by organizing events that brought together diverse groups for dialogue and learning.
- Enhanced participant retention by developing engaging follow-up materials and activities.
- Achieved notable improvement in team cohesion, guiding groups through conflict resolution exercises.
- Improved client satisfaction by tailoring facilitation techniques to meet diverse group needs.
Participant in International Studies (Advocacy/Facilitator)
Communication for Change
Oslo
08.2014 - 05.2015
- (Economic, Gender and Climate Justice)
- Collaborates with staff in the use of data and "best practice" instructional strategies to improve staff
performance and guide decisions for the purpose of focused interventions and aligned planning toward the outcome of improving student achievement. - Collects and shares data on effectiveness of coaching and professional development for the purpose of assessing individual practice to self-reflect on areas of improvement.
- Establishes and maintains positive, collaborative relationships with principals, district leadership teams and instructional staff, focusing on high expectations of adult learning for the purpose of increasing student achievement.
- Goal attainment is recognized and celebrated for the purpose of increasing staff engagement.
Implements "best practices" to enhance district mission and vision for the purpose of facilitating change to increase student learning systems.
Supports a positive building and district culture for the purpose of creating an inclusive and progressive learning organization. - Supports structures, procedures and expectations to enhance the staff learning environment for the
purpose of guiding staff toward resources, and following district, state, and federal practices, policies and regulations. - Supports the district and school improvement goals by researching, receiving, planning, and delivering professional development..
- Uses comparative data to improve individual performance for the purpose of growing staff in a systemic continuous improvement approach including knowledge of measurement, analysis, and results.
- Help people express their views and choices
- Explore options to help people make decisions
- Assist people to secure their rights
- Enable people to self-advocate
- Represent a person and speak up on their behalf
- Help people access services
- Provide information to help people make informed decisions
- Help people contact relevant people, or contact them on their behalf
- Accompany people and support them in meetings or appointments
Facilitator (groundBREAKER)
Love Life
Durban
01.2013 - 12.2013
- The GROUNDBREAKER network offers loveLife programmes in schools,
- Organizes events, sets up sports leagues, organizes sport and
- Recreational activities and
- Facilitates discussions at local level.
- GroundBREAKERs build partnerships at local level to expand LoveLife’s reach
- Promote healthy living through compelling and innovative LoveLife programmes
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Identified areas in need of improvement and implemented solutions.
- Tailored facilitation styles to accommodate virtual and in-person settings, ensuring consistent engagement levels.
- Implemented feedback mechanisms to continuously improve quality and relevance of programs offered.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
Education
High School Diploma -
Wozamoya High School
Hammarsdale, South Outer Durban 01.2005 - 12.2010
National Diploma - Business Management
College of Cape Town1
Cape Town 01.2016 - 12.2018
Training -
Assessment College
Durban 01.2018 - 01.2020
Management -
National Youth Development Agency
Durban 01.2013 - 01.2014
InternasjonalLinje - Facilitator And Advocacy
SunnmøreFolkehøgskule
Norway 08.2014 - 12.2015
Volunteering - Life skills facilitator, mentor
Child Welfare Durban & District
Durban 02.2014 - 02.2015
Some College (No Degree) -
Foundations-for-tomorrow
United Kingdom 05.2022 - 12.2022
Skills
Computer Skills - Microsoft Office
Experience Managing
Fundraising Skills
Writing for social media
Administration Skills
Telephone & E-Mail Etiquette
Interpersonal Skills - Relationship Builder
Planning and Organizational skills
Writing And Verbal Communication Skills
Coaching skills
Work Independency
Experience in basic marketing and PR
Mentoring Skills
Well Organized and systematic
Leadership Skills
English communication skills
Multitasking skills
Team player
Report writing skills
Honest and reliable
Facilitating Skills
Detail to attention
Customer Services
Financial and Budgeting Management
Target driven
Time Management
Ability to work under pressure
Versatile individual
Tech Savvy
Presentation skills - Online Platforms
Learning and Development
Teams
Business development and planning
Staff management
Marketing
Sales expertise
Territory management
Operations
Goals and performance
Vendor management
Proposal development
Corporate budgeting
Partnership building
Budget forecasting
Prospect research
Fundraising expertise
Quality control
Budget development
Donor relations
Decision-making
Documentation and reporting
Professionalism
Problem-solving
Analytical skills
Excellent communication
Interpersonal communication
Task prioritization
Time management
Teamwork and collaboration
Analytical thinking
Active listening
Campaign development
Relationship building
Strategic thinking
Financial reporting
Event planning
Research skills
Sponsorship management
Market research
Multitasking
Organizational skills
Adaptability
Data analysis
Goal setting
Interpersonal skills
Event planning and execution
Continuous improvement
Written communication
Multitasking Abilities
Time management abilities
Volunteer coordination
Donation solicitation
Charitable donations
Grant writing
Professional demeanor
Community networking
Attention to detail
Problem-solving aptitude
Communication
Grants management
Major gift solicitation
Donation drive coordination
Donor relationships management
Online fundraising
Ethical standards
Program reporting
Budget monitoring
Collaboration
Donor research
Direct mail campaigns
Regulatory compliance
Community outreach
Proposal writing
Database management
Resource management
Cultural sensitivity
Conflict resolution
Risk assessment
Networking
Financial analysis
Project management
Social media management
Marketing strategy
Public relations
Strategic planning
Public speaking
Corporate fundraising
Customer service
Teamwork
Team collaboration
Extramural
- Work on the Computer
- Photographer
- Cooking
Alternativenumber
0732263377
Awards
CapeBPO, Top Trainer/Coach Semi-Finalist, 2024
Personal Information
- Available: immediately (willing to relocate)
- ID Number: 8910035914086
- Date of Birth: 10/03/89
- Gender: Male
- Marital Status: Single
Certification
Fundamentals Of digital marketing - Skillshop
Timeline
Learning and Development Officer(M&S)(Tesco)
Capita South Africa
07.2024 - Current
Fundamentals Of digital marketing - Skillshop
06-2024
Google AI Essentials - Coursera
06-2024
Speaking in Public: Storytelling, Influence and Presence - GetSmarter
02-2024
Google Project Management
01-2024
Diploma in Education Psychology - Alison
10-2023
Connect Leadership Officer
Capita South Africa
06.2023 - 06.2024
Training Facilitator
Siyaya skills institute
11.2022 - 03.2023
Some College (No Degree) -
Foundations-for-tomorrow
05.2022 - 12.2022
Training Facilitator
Tshirologo Disability Training Services
04.2022 - 06.2023
Store Assistant
Execuspecs
05.2018 - 12.2018
Training -
Assessment College
01.2018 - 01.2020
Training Facilitator
Icollege PTY Ltd
09.2017 - 04.2021
National Diploma - Business Management
College of Cape Town1
01.2016 - 12.2018
InternasjonalLinje - Facilitator And Advocacy
SunnmøreFolkehøgskule
08.2014 - 12.2015
Participant in International Studies (Advocacy/Facilitator)
Communication for Change
08.2014 - 05.2015
Volunteering - Life skills facilitator, mentor
Child Welfare Durban & District
02.2014 - 02.2015
Facilitator (groundBREAKER)
Love Life
01.2013 - 12.2013
Management -
National Youth Development Agency
01.2013 - 01.2014
Facilitator
Great Durban YMCA
06.2010 - 12.2015
High School Diploma -
Wozamoya High School
01.2005 - 12.2010
Similar Profiles
GOSIAME RUTH MOLOISANEGOSIAME RUTH MOLOISANE
SHEQ Assistant at MINCON SOUTH AFRICA - DRICONEQ AFRICASHEQ Assistant at MINCON SOUTH AFRICA - DRICONEQ AFRICA
DUDUZILE NDWANDWEDUDUZILE NDWANDWE
Deputy Director at Cochrane South Africa, South African Medical Research CouncilDeputy Director at Cochrane South Africa, South African Medical Research Council
Jason BrowneJason Browne
Operations Manager at CH Africa consumables ( South Africa )Operations Manager at CH Africa consumables ( South Africa )