Mmatsie Kgarose
Internship
Johannesburg
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Inbound Call Center Agent
Digicall
Craighall Park Randburg
11.2022 - 01.2024
- Assisted new hires with their training and development, fostering a supportive work environment for all team members.
- Streamlined processes by suggesting improvements in call handling procedures, resulting in increased efficiency.
- Utilized CRM systems effectively to track customer information and ensure smooth communication among departments as needed.
- Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
- Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
Picker Packer
Parcelninja
Linbro Park
12.2021 - 03.2022
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
Outbound Call Center Agent
I-Talk Financial Services
Randburg
11.2020 - 07.2021
- Expanded client base by consistently meeting daily targets for outbound calls made per shift.
- Increased sales by effectively presenting product information and persuading potential customers to make purchases.
- Implemented feedback from supervisors to continually improve call quality and overall performance.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
Education
Advanced Diploma - Financial Management
University of Johannesburg
Johannesburg Auckland Park 03.2023
Diploma - Accounting
United of Johannesburg
Johannesburg, Soweto05.2022
Grade 12 - Matric
United Sisterhood of Mitzvah
Morningside 2018
Skills
Stress Tolerance
Timeline
Inbound Call Center Agent
Digicall
11.2022 - 01.2024
Picker Packer
Parcelninja
12.2021 - 03.2022
Outbound Call Center Agent
I-Talk Financial Services
11.2020 - 07.2021
Advanced Diploma - Financial Management
University of Johannesburg
Diploma - Accounting
United of Johannesburg
Grade 12 - Matric
United Sisterhood of Mitzvah
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