MMATSHEPO SEROBATSE
Mofolo Central
Summary
Motivated professional with a strong foundation in customer engagement and relationship building. Brings effective communication and teamwork abilities to every interaction, fostering positive customer experiences. Emphasises critical thinking and adaptability to meet diverse customer needs.
Overview
8
8
years of professional experience
Work History
Sales Assistant
Continental linen
Krugersdorp
2023.08 - 2026.02
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
Call Centre Agent
Merchants SA
Randburg
2021.11 - 2023.02
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Followed-up on customer interactions to provide further support.
- Responded to customer emails with accurate, professional replies.
- Followed up customer calls with further information or instructions when necessary.
Cashier
Gaulos
2018.01 - 2019.01
- Greet customers politely and assist them during payment
- Scan items and process purchases accurately
- Handle cash, debit/credit cards, and mobile payments
Education
National Senior Certificate -
RUTASETJHABA SECONDARY SCHOOL
2023-01
Teaching English as a Foreign Language - English, Sesotho, IsiZulu
TEFL UNIVERSAL
2019-01
Skills
- Customer service
- Public Relations
- Teamwork
- Time management
- Leadership
- Effective communication
- Critical thinking
- Call handling
- Follow-up communication
- Team collaboration
Languages
English
Sesotho
IsiZulu
References
Continental Linen
Sbusiso Mtolo (Store manager)
0748696740
Merchants SA
Thando Thotswa (Team leader)
0734688407
Gaulos
Mpho Mofokeng (Owner)
0606377975
Timeline
Sales Assistant
Continental linen
2023.08 - 2026.02
Call Centre Agent
Merchants SA
2021.11 - 2023.02
Cashier
Gaulos
2018.01 - 2019.01
National Senior Certificate -
RUTASETJHABA SECONDARY SCHOOL
Teaching English as a Foreign Language - English, Sesotho, IsiZulu
TEFL UNIVERSAL