Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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MMATSHEPO SEROBATSE

Mofolo Central

Summary

Motivated professional with a strong foundation in customer engagement and relationship building. Brings effective communication and teamwork abilities to every interaction, fostering positive customer experiences. Emphasises critical thinking and adaptability to meet diverse customer needs.

Overview

8
8
years of professional experience

Work History

Sales Assistant

Continental linen
Krugersdorp
08.2023 - 02.2026
  • Assisted customers in selecting products, offering detailed advice to meet their needs.
  • Kept shelves neat, clean and organised through visual merchandising.
  • Handled customer enquiries, providing prompt responses to questions about products and services.
  • Assisted customers in locating products and provided detailed information to enhance shopping experience.

Call Centre Agent

Merchants SA
Randburg
11.2021 - 02.2023
  • Increased customer satisfaction by offering friendly, helpful and informative customer service.
  • Handled and quickly resolved customer issues regarding product sales and customer service problems.
  • Followed-up on customer interactions to provide further support.
  • Responded to customer emails with accurate, professional replies.
  • Followed up customer calls with further information or instructions when necessary.

Cashier

Gaulos
01.2018 - 01.2019
  • Greet customers politely and assist them during payment
  • Scan items and process purchases accurately
  • Handle cash, debit/credit cards, and mobile payments

Education

National Senior Certificate -

RUTASETJHABA SECONDARY SCHOOL
01-2023

Teaching English as a Foreign Language - English, Sesotho, IsiZulu

TEFL UNIVERSAL
01-2019

Skills

  • Customer service
  • Public Relations
  • Teamwork
  • Time management
  • Leadership
  • Effective communication
  • Critical thinking
  • Call handling
  • Follow-up communication
  • Team collaboration

Languages

English
Sesotho
IsiZulu

References

Continental Linen

Sbusiso Mtolo (Store manager)

0748696740

Merchants SA

Thando Thotswa (Team leader) 

0734688407

Gaulos 

Mpho Mofokeng (Owner)

0606377975

Timeline

Sales Assistant

Continental linen
08.2023 - 02.2026

Call Centre Agent

Merchants SA
11.2021 - 02.2023

Cashier

Gaulos
01.2018 - 01.2019

National Senior Certificate -

RUTASETJHABA SECONDARY SCHOOL

Teaching English as a Foreign Language - English, Sesotho, IsiZulu

TEFL UNIVERSAL
MMATSHEPO SEROBATSE