Mmatlou Naledi Makgwatha
Receptionist
Midrand,GP
Summary
Dynamic and detail-oriented professional with experience at Pasgro Pty Ltd, excelling in data entry and telephone skills. Proven ability to enhance customer satisfaction through effective problem resolution and organized office management. Recognized for maintaining a welcoming environment and ensuring accurate financial transactions, contributing to overall operational efficiency.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Receptionist
Pasgro Pty Ltd
09.2013 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Scheduled office meetings and client appointments for staff teams.
Cashier
MC Donald
01.2010 - 12.2010
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Seripa Secondary School
Limpopo 04.2001 -
Skills
Data entry
Telephone skills
File management
Office management
Certification
ISO Introduction Training
Timeline
Receptionist
Pasgro Pty Ltd
09.2013 - Current
Cashier
MC Donald
01.2010 - 12.2010
High School Diploma -
Seripa Secondary School
04.2001 -