Mmathema Legodi

• Exceeded goals through effective task prioritization and great work ethic.
• Resolved problems, improved operations and provided exceptional service.
• Collaborated with team members to achieve target results.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

• Uploaded or transmitted data using secure protocols.
• Scanned documents and saved in database to keep records of essential organizational information.
• Added documents to file records and created new records to support filing needs.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
• Sped up new software training in migration from Windows 7&8 to Window 10 for 30 employees.

Receives and process user’s complaints

Resolves computer problems and errors

Sets up and configures new computer and internet equipment

Remotely or physically assists in computer-related concerns

Updates computer software and operating systems

Password reset