MMATHAPELO BRILLIANTIA MALELE
PRETORIA NORTH ( GAUTENG)
Summary
I have a proven track record in enhancing safety protocols at Lemjo&Sivuthumlilo Trading, reducing accident rates significantly.My expertise includes emergency response planning and maintaining meticulous attention to detail,and ensuring the highest standards of safety.I excel in fostering secure environments and demonstrated ability to build customer relationships and manage transactions with precision, showcasing both hard and soft skills essential for operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Consultant
KTOB SOLUTIONS -Remotely
04.2023 - 03.2024
- Streamlined processes for quicker problem resolution, resulting in increased customer satisfaction rates.
- Outbound call centre, cold calling and appointment setting.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Selling multiple fibre packages under Vumatel(MWEB, We Africa, Sadv, Flycool,Afrihost, Vodacom, box and others).
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Cashier
Viva Fuel Station
07.2021 - 03.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Packed purchased items properly to prevent damage to delicate products.
Safety Officer
Lemjo&Sivuthumlilo Trading
02.2015 - 12.2015
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Reduced accident rates with consistent monitoring of employee compliance to safety protocols.
Education
Certificate SAMTRAC - Safety, Health & Environmental Training
Nosa
NelspruitNational Diploma - Financial Management
Roseville College
White River2017
Pre-degree Bcom-law - BCom Law
Midrand Graduate Institute
Midrand11.2013
Skills
Customer needs analysis
Certification
HDVC COURSE -NHBRC
IBT COURSE -NHBRC
REFERENCES
- Brightness Lukhele ( Team leader) KTOB SOLUTIONS
Cell : (074) 8138 937
- Fortune KUBAYI ( Stock Controller) Viva filling station Schoemanskloof
Cell: (068) 2252 426
- Dumisani Nyalungu (Site Manager ) Sivuthumlilo Trading
Cell: (079) 2293 215
Timeline
Customer Service Consultant
KTOB SOLUTIONS -Remotely
04.2023 - 03.2024
Cashier
Viva Fuel Station
07.2021 - 03.2023
Safety Officer
Lemjo&Sivuthumlilo Trading
02.2015 - 12.2015
Certificate SAMTRAC - Safety, Health & Environmental Training
Nosa
National Diploma - Financial Management
Roseville College
Pre-degree Bcom-law - BCom Law
Midrand Graduate Institute
HDVC COURSE -NHBRC
IBT COURSE -NHBRC
Similar Profiles
Willie Rios-GonzalezWillie Rios-Gonzalez
Fire Alarm Installer at LV Solutions/Sciens Building SolutionsFire Alarm Installer at LV Solutions/Sciens Building Solutions
CHESLEY REAGANCHESLEY REAGAN
Catastrophe Property Independent Adjuster at Field Pros Direct, Griston Claim Solutions, Alacrity Solutions, Davies Group, Allied American, Johns EasternCatastrophe Property Independent Adjuster at Field Pros Direct, Griston Claim Solutions, Alacrity Solutions, Davies Group, Allied American, Johns Eastern
Matthew P Gutierrez Matthew P Gutierrez null
Relationship Manager at Broadridge Financial Solutions, Matrix Financial SolutionsRelationship Manager at Broadridge Financial Solutions, Matrix Financial Solutions