Mmathapelo Lovinia Shegoak
Potchefstroom
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Highly detail-oriented and professional branch manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Branch Manager
Letsatsi Finance and Loans
04.2022 - Current
- I am responsible for day to day running of the branch, staff reporting to me every day
- Preparing the branch every morning for clients and handling of morning meetings
- Checking of manual books and administration
- Also handling of cash and daily cash up
- I'm also responsible for approval of loans and declining loans where criteria are not met or adhered to
- Attendance and leave roster, and also responsible for checking all successful and unsuccessful payments, and calling overdue clients every day for payments
- Meeting all branch targets
- Strategy for day, month and next month, also responsible for marketing plans and reports
Branch Consultant
Letsatsi Finance and Loans
06.2019 - 04.2022
- Meeting or exceeding approval targets
- Approving loan application in required turn around time
- Ensuring criteria is adhered to when checking loans
- Declining loans where criteria are not met or adhered to are fraudulent
- Keep updated with product knowledge
- Balancing books and admin work
Branch Consultant
Hollard Insurance(Esurity)
09.2017 - 05.2019
- I was responsible for daily engagement with clients face to face or telephonically and making sure that clients queries are met
- Client servicing and marketing new clients
- Data capturing and admin work and also capturing of funeral claims and selling insurance policies
Administration Clerk
Platinum Health Hospital
01.2013 - 03.2014
- I was responsible for front desk operation and answering calls
- Registering of walk in patients
- Data capturing and filling of patients files
- Assisting doctors and nurses with admin work
- Ensuring that all paperwork was filled and stored in the correct format
Internship
Extensive ICT
01.2010 - 01.2011
- I was responsible for data capturing and admin work
- Also for filling of documents in the system
Sales Consultant
Joshua Door
01.2007 - 01.2008
- I was responsible for face to face engagement with clients, selling and promotions
- Marketing of new clients, also data capturing and filling
Education
High School - Tswana, Afrikaans, English, Physical science, Mathematics, Technical Drawing, Fitting & Turning
Tlhabane Technical & Commercial High School
Certificate - Information end user computing
Extensive ICT
Certificate - Banking
Letsatsi Finance and Loans
No Degree - Finance And Investment
Inseta
Gauteng 05.2001 -
Skills
Loans
Goals and performance
Sales professional
Staff Management
Cash Handling
Marketing
Strong team-builder
Collections
Customer service
Branch operations management
Relationship building
Relationship building and management
Team player
Performance reviews
Staff management
Customer relationships
Team supervision
Ef Aa Status
African
Phone Numbers
- 0653191521
- 0680831153
Personal Information
- ID Number: 8901170584081
- Date of Birth: 01/17/89
- Nationality: South African
Accomplishments
- Received an Award for exemplary performance and recognition for the highest staff commission amount.
Timeline
Branch Manager
Letsatsi Finance and Loans
04.2022 - Current
Branch Consultant
Letsatsi Finance and Loans
06.2019 - 04.2022
Branch Consultant
Hollard Insurance(Esurity)
09.2017 - 05.2019
Administration Clerk
Platinum Health Hospital
01.2013 - 03.2014
Internship
Extensive ICT
01.2010 - 01.2011
Sales Consultant
Joshua Door
01.2007 - 01.2008
No Degree - Finance And Investment
Inseta
05.2001 -
Certificate - Information end user computing
Extensive ICT
Certificate - Banking
Letsatsi Finance and Loans
High School - Tswana, Afrikaans, English, Physical science, Mathematics, Technical Drawing, Fitting & Turning
Tlhabane Technical & Commercial High School
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