MMATAPA JOSTINA MAKWELA
PROJECT & OFFICE ADMINISTRATOR
Polokwane
Summary
Highly disciplined,organized and motivated administrative professional holding a Bachelor of Development Planning and Management, with over 5 years of experience in office administration, office management, and project coordination. Proven ability to plan, organize, and oversee daily administrative operations to improve efficiency, accuracy, and workflow. Proficient in MS Office Suite and QuickBooks, with strong skills in scheduling, reporting, documentation, and records management. Recognized for professionalism, strong work ethics, confidentiality, costumer services ,telephonic etiquette and the ability to manage competing priorities in fast-paced environments. A proactive team player with excellent communication, analytical, and problem-solving skills, committed to supporting organizational goals and maintaining effective use of human and material resources.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
English Electronic School Trainer
Masebapale Resources
05.2017 - 07.2019
- Trained learners on the use of electronic gadgets to improve English vocabulary, reading skills, and cognitive thinking
- Provided ongoing academic support to learners to enhance understanding and performance
- Worked hand in hand with teachers to support classroom instruction and effective integration of technology
- Prepared, administered, and controlled learner assessments in line with curriculum objectives
- Provided constructive feedback to learners based on assessment results
- Monitored and evaluated learner progress and performance
- Compiled, analyzed, and presented assessment results using spreadsheets
- Reported learner progress, school performance, and recommended improvement strategies to supervisors
Receptionist Administrator
RPMGLOBAL
09.2019 - 03.2022
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Facilitated seamless communication between departments through effective coordination and scheduling of meetings.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Monitored front areas so that questions could be promptly addressed.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Kept reception area clean and neat to give visitors positive first impression.
Front Office Administrator
Climamark Collage
03.2023 - 03.2024
- Managed admissions and enrollment processes.
- Planned curricula and distributed learning materials.
- Maintained academic records and handled enquiries.
- Coordinated with facilitators, assessors, and project coordinators.
- Conducted assessments and verifications in collaboration with Services SETA.
- Maintained accurate inventory levels by regularly updating the tracking system and initiating orders when necessary.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Participated actively in company-wide events that foster collaboration among team members.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
Education
Matric (Bachelors Pass) - Commerce
Mountainview Secondary School
Polokwane12.2011
Bachelor of Planning Development & Management -
University of Limpopo
09.2016
Facilitator & Assessor Courses - Education & Training
LearnForward Solutions & Consulting Agency
Polokwane11-2025
Skills
Office Administration & Filing Systems
Strategic Planning & Management
Communication & Presentation
Leadership & Team Coordination
Operations management
Project Management
Administrative support
File maintenance
Spreadsheet development
Schedule and calendar management
Customer service
Multitasking Abilities
Excellent communication
Customer service management
Microsoft office
Telephone reception
File organization
Certification
Introduction to Policy Formulation and Implementation
COMMUNITY SERVICE
Project Steering Committee Member, Advised and directed resources, timelines, and budgets., Monitored and evaluated project risk and quality., Facilitated communication between the community, municipality, and contractors.
Timeline
Introduction to Policy Formulation and Implementation
10-2025
Introduction to Financial Management and Budgeting
10-2025
Financial Management Delegations of Authority in Public Service
10-2025
Front Office Administrator
Climamark Collage
03.2023 - 03.2024
Receptionist Administrator
RPMGLOBAL
09.2019 - 03.2022
English Electronic School Trainer
Masebapale Resources
05.2017 - 07.2019
Matric (Bachelors Pass) - Commerce
Mountainview Secondary School
Bachelor of Planning Development & Management -
University of Limpopo
Facilitator & Assessor Courses - Education & Training
LearnForward Solutions & Consulting Agency