Communication
Mmapule Mlangeni
Customer Service Clerk
Vereeniging
Summary
Dedicated Customer Service with knowledge of service delivery and proven multitasking abilities.
Committed to maintaining professional relationships to increase profitability and drive business results.
Multi-talented Sales Clerk focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Customer Service Clerk and Teller
ABSA Bank
Johannesburg
11.2010 - 09.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfactionPersonal information, address and other details;
- Cheque books; Debit orders; Stop payments; ATM, debit and credit cards; PIN related queries; Issuing statements and account information; Educate customers on the Bank's procedures and security requirements, including Customer Acceptance Screening Application (CASA) and Financial Intelligence Centre Act (FICA); Adhere to Absa policies and procedures when processing client requests; Adhere to legislation and regulatory requirements, including Financial Information Centre Act (FICA), Code of Banking Practice and Money Laundering; Adhere to all audit requirements; To be updated and informed of banking products and services;
- Kept front check out area clean and organized for efficient service.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Checked order details against account information to minimize errors and unnecessary delays.
- Responded to customer calls and emails to answer questions about products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Call Center Agent
Sibize
Vereeniging
05.2009 - 07.2010
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reached out to customers after completed sales to suggest additional service or product purchases.
ATM Demonstrator
Standardbank
Vereeniging
12.2008 - 12.2008
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
Education
Certificate - Data Capturing
Quest Computer Skills Centre
Bedfordview 05.2008 - 05.2008
Matric - English, Sesotho, Mathematics, Physical Sciences,
Rutasetjhaba Secondary School
Evaton North 01.2002 - 12.2006
Certificate - Pc Engineering
Pc Training And Business Colle
Braamfontein 02.2007 - 02.2008
Skills
Customer service and engagement
Customer service and assistance
Customer service and care
Customer service understanding
Communication
Self motivated
Multitasking
Initiative and problem solving ability
Working under pressure
Certification
Pc Egineering
Interests
Read and learning
Strategic games
Yoga
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Additional Information
Drivers license: code B
References
Xoliswa Voko: Absa Bank Host
Contact Information: +27 (79) 367-5611
Khanyi Hadebe: Customer Service Manager
Contact information: (083) 275-9016
Lorna Masemola: Clerk
Contact Information: (073) 047-0375
Nhlanhla Cibi: Call Centre Manager
Contact information: +27 (83) 426-1900
Timeline
Customer Service Clerk and Teller
ABSA Bank
11.2010 - 09.2016
Call Center Agent
Sibize
05.2009 - 07.2010
ATM Demonstrator
Standardbank
12.2008 - 12.2008
Certificate - Data Capturing
Quest Computer Skills Centre
05.2008 - 05.2008
Data Capturing
05-2008
Pc Egineering
02-2008
Certificate - Pc Engineering
Pc Training And Business Colle
02.2007 - 02.2008
Matric - English, Sesotho, Mathematics, Physical Sciences,
Rutasetjhaba Secondary School
01.2002 - 12.2006