Mmapula Ruth Kutumela
Polokwane
Summary
Dynamic and results-oriented professional with extensive experience at MrPrice Sport, excelling in customer service and store maintenance. Skilled in utilizing feedback to enhance service quality and in shrinkage control, significantly improving customer satisfaction. Demonstrated ability to foster trust and rapport through exceptional service, contributing to a positive shopping experience. Proven track record in safety and loss prevention, ensuring a secure environment for both customers and merchandise.
Overview
1
1
Certification
Work History
Floor Assistant
MrPrice Sport
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Utilized customer feedback to improve services and apply best practices.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Certificate - Administration in Payroll
Tshwane University of Technology
Polokwane , South Africa 08.2021
Skills
- Workplace safety
- Store maintenance
- Assisting customers
- Loss prevention
- Goal oriented
- Customer service
- Shrinkage control
Accomplishments
Diploma in HR: Not completed
Jumpstart certificate
Certification
Administration in payroll
Languages
English
Intermediate (B1)
Sepedi
Advanced (C1)
Isizulu
Intermediate (B1)
Timeline
Floor Assistant
MrPrice Sport
Certificate - Administration in Payroll
Tshwane University of Technology
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