Summary
Overview
Work History
Education
Skills
Firstnames
Personal Information
References
Timeline
Generic

Mmapula Modiba

Service Advisor
Phalaborwa

Summary

Proficient team leader with in-depth understanding of the principles of health and wellness, as well as proven program management abilities. Highly organized and systematic with an in-depth understanding of best practices, standards, and compliance requirements of the field. Achievements include improving offerings, increasing participation, and maximize service quality. Proactive and hardworking professional with demonstrated success in overseeing a wide range of activities with an adaptable approach. History of working well in fast-paced health-related settings to provide diverse and useful services targeted on specific needs. Proficient in tracking, analyzing, and reporting on progress, as well as implementing enhancements to drive growth. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

INTERTRAINED WELLNESS ASSISTANT, SUPERVISION & COSMETICS

CLICKS PHALABORWA
Phalaborwa
01.2016

SALES CONSULTANT

ELECTRIC EXPRESS
01.2010

Service Advisor

Clicks Pharmacy
THOHOYANDOU
07.2024 - Current
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

SHOP ASSISTANT/CASHIER

CLICKS POLOKWANE
Polokwane
01.2009 - 01.2010

Education

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SEBALAMAKGOLO HIGH SCHOOL

None - Public Management

Mopani Fet College
Phalaborwa

Skills

Budget administration

Member relations

Security awareness

Scheduling

Mail handling

Office administration

Firstnames

MMAPULA CYNTHIA

Personal Information

  • ID Number: 8009150730086
  • Health Status: GOOD
  • Date of Birth: 09/15/80
  • Gender: FEMALE
  • Nationality: SOUTH AFRICAN
  • Marital Status: MARRIED

References

  • CLICKS PHALABORWA, FRANS MADIDA, 015 781 2944
  • CLICKS PHALABORWA, BRIAN MANYISA (MANAGER), 015 781 2944, 082 639 9176
  • ELECTRIC EXPRESS, ENGELINAH LEKHUWANE, 015 769 9170, 083 210 5764

Timeline

Service Advisor

Clicks Pharmacy
07.2024 - Current

INTERTRAINED WELLNESS ASSISTANT, SUPERVISION & COSMETICS

CLICKS PHALABORWA
01.2016

SALES CONSULTANT

ELECTRIC EXPRESS
01.2010

SHOP ASSISTANT/CASHIER

CLICKS POLOKWANE
01.2009 - 01.2010

None - Public Management

Mopani Fet College

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SEBALAMAKGOLO HIGH SCHOOL
Mmapula ModibaService Advisor