Mmaphuthi Makgoga
Travel Agent/Consultant
Randfontein
Summary
Highly motivated and self-driven individual with the ability to thrive under pressure. Skilled in both independent work and collaborative teamwork, consistently achieving desired goals for the unit. Extensive experience in the tourism industry, particularly in travel agency operations, ensuring significant value to your company. Personable office administrator with 2 years of experience excelling at prioritizing multiple tasks and finding prompt solutions. Talented problem-solver efficiently managing workloads while warmly greeting visitors, handling incoming phone calls, and fulfilling staff members' requests. Known for creating a professional and welcoming atmosphere that fosters productivity. Sales-oriented approach and excellent administrative skills gained from working for reputable agencies, well-equipped to provide exceptional customer service and effectively resolve conflicts. Commitment to delivering exceptional service rooted in years of hands-on experience in the corporate travel industry.
Overview
2025
2025
years of professional experience
2011
2011
years of post-secondary education
3
3
Languages
Work History
Office Administrator
Black Management International
10.2022 - Current
- To Executive: Develop, maintain and prepare Executive documents, including contracts and agender
- Participate in Executive Meetings
- Identify, assess and inform the Executive of issues that may impact the Organization
- Operations: Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions
- Supports company operations by maintaining office systems
- Managing Relationships: First point of contact for stakeholders
- Establish Good working relationships and collaborative arrangements with stakeholders to help achieve the goals of the Organization
- Responsible for the provision of news, resources
- Advice and support to clients
Intermediate Consultant; Office Manager
S A Reatswelela Travel Centre
3 2018 - 1 2022
- Prepare and maintain the year plan for the agency
- Process order forms for workshop, catering, entertainment and conferencing with the external stakeholders
- Make logistical arrangements for the monthly and quarterly meetings (venue and refreshment)
- Process invoices and ensure that the payments are done within 10 days
- Make flight, car rental and accommodation booking even afterhours bookings
- Receiving documents on a daily basis and dispatch to the relevant unit with high level of confidentiality and file according to the approved filing system
Jnr Consultant
Tirisano Travel
06.2017 - 03.2018
- Procure assets and stationary for the agency and maintain the assets register
- Maintain and keep leave records on a daily basis
- Responsible for sundry payments, salary advice slips and telephone accounts
- Compile weekly, monthly and quarterly reports for the Director's approval
- Prepare S & T and claims then forward to finance for processing of payment
Jnr Consultant
Sure Blakes Travel Agency
12.2012 - 5 2017
- Prepare and maintain the year plan for the agency
- Process order forms for workshop, catering, entertainment and conferencing with the external stakeholders
- Make logistical arrangements for the monthly and quarterly meetings (venue and refreshment)
- Process invoices and ensure that the payments are done within 10 days
- Make flight, car rental and accommodation booking even afterhours bookings
- Receiving documents on a daily basis and dispatch to the relevant unit with high level of confidentiality and file according to the approved filing system
- Procure assets and stationary for the agency and maintain the assets register
- Maintain and keep leave records on a daily basis
- Responsible for sundry payments, salary advice slips and telephone accounts
- Compile weekly, monthly and quarterly reports for the Director's approval
- Prepare S & T and claims then forward to finance for processing of payment
Education
Grade 12 - English, Afrikaans, Mathematical Literacy, Life Orientation, Travel and Tourism, Economics, Geography
United Church School
INTERNATIONAL DIPLOMA - INTERNATIONAL TOURISM MANAGEMENT
Damelin Westrand
01.2010 - 01.2012
Skills
Administrative Support
Customer Engagement
Office Administration
Telephone reception
Staff Management
Meeting Coordination
Leadership and supervision
Time Management
Verbal Communication
Schedule and calendar management
Expert itinerary planning
Travel industry experience
Strong Communication Skills
Exceptional customer service
Cross-cultural sensitivity
Documentation coordination
Geographical awareness
Visa and passport requirements knowledge
Airline reservation systems proficiency
Reservation procedures
Hotel reservations
Rental car policies
International travel familiarity
Corporate travel policies knowledge
Ticketing rules
Airline rules
Car service arrangements
Hotel Accommodations
Travel research
Itineraries
Client Relationship Building
Travel insurance
Retail Sales
Executive Travel
Interpersonal communications
Client Relations
Motivation
I am a highly motivated and self-driven individual who is able to work under pressure. I am able to work independently and within a team to achieve the unit's desired goal. I have an intensive experience in the tourism industry and will definitely add value to your Company.
Firstnames
Mmaphuthi Gugulethu
References
- Mr. Doni Mosimanekgosi, Mentor, 063 256 0671
- Mrs Sarah Moeng, Mentor, 083 311 2636
- Ms. Dikeledi T Motsoaledi, Managing Director, S A Reatswelela Travel Centre, 072 198 1465
- Mr. Kgomotso Mokoene, Chief Executive Officer, Black Management International (Pty) Ltd, 067 166 3060
Personal Information
- ID Number: 9101090164085
- Health Status: Excellent
- Date of Birth: 01/09/91
- Gender: Female
- Nationality: South African
- Marital Status: Single
Timeline
Office Administrator
Black Management International
10.2022 - Current
Jnr Consultant
Tirisano Travel
06.2017 - 03.2018
Jnr Consultant
Sure Blakes Travel Agency
12.2012 - 5 2017
INTERNATIONAL DIPLOMA - INTERNATIONAL TOURISM MANAGEMENT
Damelin Westrand
01.2010 - 01.2012
Intermediate Consultant; Office Manager
S A Reatswelela Travel Centre
3 2018 - 1 2022
Grade 12 - English, Afrikaans, Mathematical Literacy, Life Orientation, Travel and Tourism, Economics, Geography
United Church School