Mmanoko Anna Lamola

• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Mentored newly hired employees on operating equipment
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Informing maintenance department of major machinery failures.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Maintained compliance with company policies, objectives and communication goals.
• Dispatch cleaning chemical to the cleaners
• Submit attendence register to HR department

• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Reviewed weekly sales ads and monitored price changes.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Collected and authorized payments of guests.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Completed inventory counts and ordered merchandise.

• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Rotated merchandise and displays to feature new products and promotions.
• Coached sales associates on product knowledge by using wide variety of training tools.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Approved regular payroll submissions for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Completed point of sale opening and closing procedures.

• Sorted and processed incoming reports before putting data into processing software.
• Located and corrected data entry errors and reported to management.
• Achieving daily target
• Double checked accuracy of hard copy paperwork and rectified any issues.

o Accepting and checking of deliveries

o Loading and pricing of stock

o Monthly inventories and KPI’S

o Banking and petty cash control

o Improve store organizational skills

o Stockroom cleaning