Mmamotsheta Lilly Malebana
Pretoria
Summary
Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Overview
2
2
years of professional experience
Work History
Universal Banker
First National Bank
03.2022 - Current
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Streamlined account opening processes for increased efficiency in new customer onboarding.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
Education
Postgraduate: Honours in Internal Auditing - Management Science
University of South Africa
Certified Internal Auditing - Internal Auditing
Institute of Internal Auditing
Advanced Diploma in Internal Auditing - Management Science
Vaal University of Technology
05.2022
Diploma in Internal Auditing - Management Science
Vaal University of Technology
06.2021
Skills
- Policy Compliance
- Fraud Investigations
- Regulations and Compliance
- Daily Reporting
- Audit Planning and Audit Execution
- Innovation and Data Innovation
- Leadership and Teamwork
- Reporting
Timeline
Universal Banker
First National Bank
03.2022 - Current
Postgraduate: Honours in Internal Auditing - Management Science
University of South Africa
Certified Internal Auditing - Internal Auditing
Institute of Internal Auditing
Advanced Diploma in Internal Auditing - Management Science
Vaal University of Technology
Diploma in Internal Auditing - Management Science
Vaal University of Technology
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