Summary
Overview
Work History
Education
Skills
Language Proficiency
Timeline
Generic

Mmamoraka Claudia Malatji

Midrand

Summary

Results-oriented sales and credit assessing specialist with experience in bank branches and call centres. Strong communicator and negotiator, contributing to team success in high-pressure settings. Organised and deadline-focused, driving both personal and professional growth.

Overview

19
19
years of professional experience

Work History

Validation Assessor (Documents Management)

African Bank
04.2020 - Current
  • Uploaded client documents onto system to ensure accurate record-keeping
  • Requested outstanding documents through client calls to facilitate timely processing
  • Resolve all client-related issues within set turnaround times and keep clients informed according to AB Client Query Resolution procedures
  • Assisted and guided clients in document upload to enhance user experience
  • Achieving set targets aligned with company goals and objectives

Supervisor

African Bank
01.2019 - 12.2019
  • Ensured compliance with HR policies to effectively manage team
  • Motivated staff and fostered high-performance learning culture
  • Management of staffing level (absenteeism, timekeeping)
  • Maintain discipline amongst staff members
  • Resolve conflicts between agents
  • Provided coaching sessions to enhance staff performance
  • Provided feedback on non-performance and upheld performance standards
  • Hold and conduct weekly meetings with staff
  • Managed achievement of sales targets set by manager
  • Achieve set targets.
  • Maintain relationships with internal and external clients
  • Resolved client-related issues within set turnaround times and informed clients according to AB’s Client Query Resolution procedures
  • Check reports and translate them

Contact center sales consultant- In/Outbound

African Bank
07.2008 - 01.2019
  • Inbound and outbound telesales
  • Conducted cold calls to generate leads and successfully close sales.
  • Answering all incoming sales calls
  • Achieved sales targets consistently throughout tenure.
  • Assisted clients with queries on loans and credit cards, ensuring clarity and satisfaction.
  • Do follow-ups on clients by email/sms and phone
  • Give clients feedback by sms/phone and email
  • Capture web loans and credit card applications
  • Loan application administration & processing.
  • Transferring loan applications to the required branch
  • Collected and entered data accurately into the system.
  • Maintain relationship with internal and external clients
  • Compliance with legislation, policies & procedures

Administration Assistant

Tracetec
02.2011 - 04.2011
  • Completed forms and contacted clients for follow-up to maintain communication and service quality.
  • Entered certificates into CRM system to ensure precise record-keeping.
  • Collected payments from defaulting clients to recover outstanding debts.
  • Monitored company activities to provide insights for strategic planning.

Sales Agent

SPM Direct
01.2007 - 04.2007
  • Tele Selling Debit Cards

Education

NQF4 Banking -

The Facilitation Workshop
06-2019

Marketing Management N4 - Communication in English, Computer practice, Entrepreneurship, Marketing Management

Mopani south east FET College
06-2008

NQF6 Risk Management -

GIFS
04-2026

NQF5 Wealth Management -

GIFS
01-2021

Grade 12 - Xitsonga HG, English HG, Business Economics SG, Biology SG, Geography HG, Agricultural Science HG

Sasekani High School

Skills

  • Versatile and result oriented professional in the Banking Field
  • Excellent interpersonal skills
  • Ability to communicate and negotiate concisely at all levels
  • Enjoys being part of a successful and productive team
  • Thrives in highly pressurized and challenging working environment
  • Able to work well on own initiative while demonstrating organization and prioritization

Language Proficiency

Sepedi

Timeline

Validation Assessor (Documents Management)

African Bank
04.2020 - Current

Supervisor

African Bank
01.2019 - 12.2019

Administration Assistant

Tracetec
02.2011 - 04.2011

Contact center sales consultant- In/Outbound

African Bank
07.2008 - 01.2019

Sales Agent

SPM Direct
01.2007 - 04.2007

NQF4 Banking -

The Facilitation Workshop

Marketing Management N4 - Communication in English, Computer practice, Entrepreneurship, Marketing Management

Mopani south east FET College

NQF6 Risk Management -

GIFS

NQF5 Wealth Management -

GIFS

Grade 12 - Xitsonga HG, English HG, Business Economics SG, Biology SG, Geography HG, Agricultural Science HG

Sasekani High School
Mmamoraka Claudia Malatji