Mmamoeti Ntokoto

• Running back office
• Cash sheet administration
• Banking both drop safe and manual banking
• Cashing up of v slots
• Clerk cash up
• Float and cash up pay out clerks
• Safe keeping and handling of store cash
• End of shift handover for both administrative and physical hand over
• Accounts withdrawals
• Credit card and speed point end of day report
• Shortage spread sheet up to date
• Ensure ATM is loaded the balance sheet is correctly completed and source documents are sent to auditors
• Always in communication with finance department
• FICA compliant
• Maintained filing systems for easy access to information and records.
• Supported team members by handling inquiries and resolving issues promptly.
• Performed clerical duties such as photocopying, faxing and scanning documents.
• Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
• Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
• Provided assistance with the planning of events such as staff meetings or conferences.
• Coordinated meetings, conferences and travel arrangements for staff members.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Resolved customer complaints or answered customers' questions.
• Coordinated with other supervisors, combining group efforts to achieve goals.
• Guided employees in handling difficult or complex problems.
• Organized and maintained filing systems, including electronic databases and records.
• Discussed job performance problems with employees, identifying causes and issues to find solutions.
• Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
• Recruited, interviewed and selected employees to fill vacant roles.
• Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
• Replenished office supplies, placing new orders for restocking to maintain inventory.

STOCK CONTROL

• Implemented loss prevention measures to reduce shrinkage and protect assets.
• Conduct stock take
• Performed regular price checks to ensure competitive pricing.
• Oversaw inventory management through cycle counts, audits and shrinkage control

STAFF MANAGEMENT

• Coordinated staff schedules to meet operational needs and optimize labor costs.
• Conducted regular team meetings to communicate goals and share updates.
• Recruited, trained and supervised new employees.
• Resolved customer complaints in a timely manner.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Ensured compliance with safety regulations and company policies.
• Delegated work to staff, setting priorities and goals

ADMIN AND CASH

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Created weekly work schedules for store personnel.
• Managed daily banking activities such as deposits and withdrawals.
• Prepared monthly reports on sales figures, expenses, profits.
• Maintained accurate records of employee performance reviews.

MERCHANDISING

• Updated and maintained store signage and displays.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Organized promotional events to increase product awareness.
• Implemented efficient systems for tracking stock movement.

• Working hand in hand with the store manager
• Running back office and front office
• CASH
• Ensure banking is dealt with on a daily basis in conjunction with the store manager
• All cash ups to balance with the banking
• Responsible for the store safe
• Cash up cashiers
• ADMINISTRATION
• Control the standard administration and procedures in the store and enforce relevant discipline to maintain store standards
• Do filling and ensure filling procedures are done i.e petty cash slips,stock control
• Ensure all reports are up to date
• Authorising all transaction at front desk
• Spot check of lay bye and cashiers
• Data capturing of all received stock
• STAFF MANAGEMENT
• Manage cash desk area
• Assign duties to staff members
• Problem solve any arising issues
• HOUSE KEEPING
• Maintain cleanliness in the office,stock room,cash desk and floor
• SHOP FLOOR FUNCTION
• Customer service
• Ensuring high housekeeping standards
• Sales