Summary
Overview
Work History
Education
Skills
References
Timeline
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Mmamoeti Ntokoto

Johannesburg

Summary

Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.

Overview

5
5
years of professional experience

Work History

Office Administrator

Betxchange
Johannesburg
10.2022 - 08.2023
  • Running back office
  • Cash sheet administration
  • Banking both drop safe and manual banking
  • Cashing up of v slots
  • Clerk cash up
  • Float and cash up pay out clerks
  • Safe keeping and handling of store cash
  • End of shift handover for both administrative and physical hand over
  • Accounts withdrawals
  • Credit card and speed point end of day report
  • Shortage spread sheet up to date
  • Ensure ATM is loaded the balance sheet is correctly completed and source documents are sent to auditors
  • Always in communication with finance department
  • FICA compliant
  • Maintained filing systems for easy access to information and records.
  • Supported team members by handling inquiries and resolving issues promptly.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Provided assistance with the planning of events such as staff meetings or conferences.
  • Coordinated meetings, conferences and travel arrangements for staff members.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Organized and maintained filing systems, including electronic databases and records.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.

Acting Store Manager

Jumbo Clothing
Johannesburg
07.2020 - 12.2020

STOCK CONTROL

  • Implemented loss prevention measures to reduce shrinkage and protect assets.
  • Conduct stock take
  • Performed regular price checks to ensure competitive pricing.
  • Oversaw inventory management through cycle counts, audits and shrinkage control

STAFF MANAGEMENT

  • Coordinated staff schedules to meet operational needs and optimize labor costs.
  • Conducted regular team meetings to communicate goals and share updates.
  • Recruited, trained and supervised new employees.
  • Resolved customer complaints in a timely manner.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.
  • Delegated work to staff, setting priorities and goals

ADMIN AND CASH

  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Maintained accurate records of employee performance reviews.

MERCHANDISING

  • Updated and maintained store signage and displays.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Organized promotional events to increase product awareness.
  • Implemented efficient systems for tracking stock movement.

Admin Controller

Jumbo Clothing
Johannesburg
10.2018 - 06.2020
  • Working hand in hand with the store manager
  • Running back office and front office
  • CASH
  • Ensure banking is dealt with on a daily basis in conjunction with the store manager
  • All cash ups to balance with the banking
  • Responsible for the store safe
  • Cash up cashiers
  • ADMINISTRATION
  • Control the standard administration and procedures in the store and enforce relevant discipline to maintain store standards
  • Do filling and ensure filling procedures are done i.e petty cash slips,stock control
  • Ensure all reports are up to date
  • Authorising all transaction at front desk
  • Spot check of lay bye and cashiers
  • Data capturing of all received stock
  • STAFF MANAGEMENT
  • Manage cash desk area
  • Assign duties to staff members
  • Problem solve any arising issues
  • HOUSE KEEPING
  • Maintain cleanliness in the office,stock room,cash desk and floor
  • SHOP FLOOR FUNCTION
  • Customer service
  • Ensuring high housekeeping standards
  • Sales

Education

High School Diploma -

Emshukantambo Secondary School
Johannesburg
12-2006

Skills

  • Cash handling
  • Filing systems
  • Banking reconciliation
  • Staff scheduling
  • Team building and leadership
  • Decision making

References

  • Manager at Jumbo Clothing

Ruth Dlambewu

081 513 4499

  • Manager at Betxchange

Matome Tefo

076 213 7319

  • Head of office at Betxchange

Ntshiuoa Mahasela

074 203 7655

Timeline

Office Administrator

Betxchange
10.2022 - 08.2023

Acting Store Manager

Jumbo Clothing
07.2020 - 12.2020

Admin Controller

Jumbo Clothing
10.2018 - 06.2020

High School Diploma -

Emshukantambo Secondary School
Mmamoeti Ntokoto