Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mmama Daphney Maepa

Retail
Pretoria

Summary

Dynamic retail professional with a proven track record at Foschini, excelling in customer service and money handling. Recognized for enhancing customer loyalty through personalized assistance and effective product recommendations. Reliable and punctual, I consistently maintained a clean environment, contributing to a positive shopping experience and driving sales growth.

Overview

37
37
years of professional experience
3
3
Languages

Work History

Retail Sales Associate

Foschini
02.2010 - 09.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Telephonic stock enquiries from other branches
  • Window dressing and cleaning of store.

Retail Sales Associate

Foschini
04.1999 - 01.2004
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Handling of sales payments and stock counting.

Cleaner

Yerbi Book Stores
03.1996 - 10.1998
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
  • Assisted with sales and front desk

Retail Cashier

Garlicks
11.1981 - 06.1994
  • Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively.
  • Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
  • Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.

Education

Grade 10 -

Lethabong High School
Soshanguve, South Africa
04.2001 -

Skills

    Customer service

    Teamwork

    Money handling

    Teamwork

    Reliability and punctuality

    Customer assistance

Timeline

Retail Sales Associate

Foschini
02.2010 - 09.2018

Grade 10 -

Lethabong High School
04.2001 -

Retail Sales Associate

Foschini
04.1999 - 01.2004

Cleaner

Yerbi Book Stores
03.1996 - 10.1998

Retail Cashier

Garlicks
11.1981 - 06.1994

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Mmama Daphney MaepaRetail