Mmama Mankge

• Data Capturing
• Opening, prepping, and batching all incoming mail.
• Scan all documents for retrieval by other departments.
• Index all accounts for retrieval by the claims department.
• Correspondence Scanning
• Correspondence Routing for various departments
• Opening, prepping, and batching all incoming mail.
• Scanning all incoming mail/accounts for retrieval by the claims department.
• Indexing all correspondence and member letters for retrieval by other departments via Medware, MIP, Dashboard, and Worklist Handler.
• Printing cards and posting letters with cards to members.
• Printing and posting of membership and authorization letters.
• Reason for Leaving: Relocating.

● Claims Enquiries.

● Membership Enquiries and Investigations.

● System documents and correspondence to members.

● Chronic medication enquiries.

● Rendering professional and quality service to service providers and members.

● Prioritization of customer needs to ensure satisfaction.

● Maintain sound knowledge of Scheme Rules, procedures, and systems.

● Handling enquiries efficiently and effectively.

● Compile correspondence to members/service providers.

● Taking/making calls and dealing with all queries efficiently through to resolution.

● Exceptional communication, writing, and telephone etiquette.

• Reason for leaving: The contract ended

Data capturing.

Opening, prepping, and batching all incoming mail.

Scanning all documents for retrieval by other departments.

Indexing all accounts for retrieval by the claims department.

● Correspondence scanning.

Correspondence routing for various departments.

Printing membership cards for both new and existing members.

● Posting and couriering of the cards.

Reason for leaving: I got a new opportunity.

• Claims Enquiries
• Membership Enquiries and Investigations
• System documents and correspondence to members.
• Chronic medication inquiries.
• Rendering professional and quality service to service providers and members.
• Prioritization of customer needs to ensure satisfaction
• Maintain a sound knowledge of Scheme rules, procedures, and systems.
• Handling inquiries efficiently and effectively.
• Compile correspondence to members/service providers
• Taking/making calls and dealing with all queries efficiently through to resolution.
• Exceptional communication, writing, and telephone etiquette.
• Opening, prepping, and batching all incoming mail.
• Scanning all incoming mail/accounts for retrieval by the Claims Department.
• Indexing all correspondence and member letters for retrieval by other departments via Medware, MIP, Dashboard, and Worklist Handler.
• Printing cards and posting letters with cards to members
• Printing and posting of membership and authorization letters.
• Reception duties
• Reason for Leaving: Contract Ended.

• Email inquiries (claims inquiries).
• Chronic medication inquiries should be sent to the relevant people.
• Maternity Program registration, providing authorization.
• Weight Loss Programme registration, providing authorization.
• System documents and correspondence to members.
• Chronic medication inquiries.