Mmalenyalo Magdeline Moahludi

Handled customer relations issues, enabling quick resolution, and client satisfaction.

• Increased sales revenue by developing and implementing effective sales strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs

• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Updated reports, managed accounts, and generated reports for company database.
• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Improved office efficiency by implementing streamlined administrative processes and procedures.
• Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
• Interviewed, recruited and onboarded new staff for high-performing administration teams.
• Met department budgets by monitoring and reporting on office expenses.
• Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
• Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
• Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
• Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
• Greeted visitors, employees and clients politely and professionally for excellent reception service.
• Verified customer information for orderly, up-to-date online systems.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.

• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Updated reports, managed accounts, and generated reports for company database.
• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Improved office efficiency by implementing streamlined administrative processes and procedures.

• Learned new materials, processes, and programs quickly.
• Attended training courses to build understanding of processes, techniques, and industry.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Supported departmental tasks to increase understanding of industry processes.

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Maintained personnel records and updated internal databases to support document management.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.

• Maintained filing system and organized customer documents for easy retrieval of information.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.

• Maintained a clean and organized work environment, promoting safety and productivity.
• Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
• Proved successful working within tight deadlines and a fast-paced environment.
• Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.