Mmalelosa Ramolokowane Mumsy Maphutha
Lebowakgomo
Summary
Energetic professional with knack for building strong client relationships and driving sales growth. Skilled in communication, problem-solving, and team leadership. Adept at identifying opportunities and implementing strategic initiatives to enhance customer satisfaction and achieve business targets. Ready to leverage diverse skills in new role to contribute to business success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
AREA SALES MANAGER
AVON JUSTINE (PTY)LTD
Polokwane, South Africa
2016.01 - 2023.04
- Own target management by translating goals into workable plans and leadership decisions.
- Manage performance by reviewing KPIs and issuing required reports to stakeholders.
- Developed leadership capabilities of sales leaders and representatives through tailored coaching plans.
- Led business reviews with downlines to improve execution and decision quality.
- Identify capability gaps and direct corrective measures to restore performance.
- Recruit sales leaders and representatives by evaluating capability, culture fit, and readiness.
- Established and enforced policy compliance expectations to enhance governance across the team.
- Managed progress reporting to identify trends, risks, and determine necessary next steps.
- Coordinate regular stakeholder engagements to align priorities and maintain service standards.
- Own customer query handling by enforcing customer-centric responses across the team.
Personal Financial Advisor
OLD MUTUAL FRANCHISE
2013.08 - 2015.12
- Achieved stronger financial fit by assessing needs and aligning goals.
- Expanded customer base and sales by promoting services consistently.
- Improved financial outcomes by helping clients set achievable goals and steps.
AREA MANAGER (EMERGING MARKETS)
LIBERTY LIFE
Polokwane, South Africa
2012.07 - 2013.07
- Improved branch operations by coordinating human resource activity and team support.
- Protected budget outcomes by managing expenditure and keeping spend within limits.
- Enhanced customer satisfaction by resolving queries quickly and professionally.
- Raised adviser capability by training and developing financial advisers through coaching.
- Converted enquiries into next steps by following up on all leads.
- Reduced compliance risk by applying legislative checks across branch processes.
- Achieved set goals and targets by focusing effort on performance priorities.
- Strengthened service quality by identifying weaknesses and applying corrective measures.
- Maintained stakeholder confidence by engaging regularly with all relevant parties.
- Improved adviser quality by recruiting, developing, and training financial advisers.
- Increased sales momentum by motivating staff through competitions and coaching plans.
- Boosted staff and customer satisfaction by sustaining a positive working environment.
- Supported stronger performance by conducting regular reviews and setting clear objectives.
- Improved retention and growth by building and managing relationships with key accounts.
Various Roles
ABSA BANK
2004.11 - 2012.06
- Sales Consultant – Secured & Unsecured lending, Savings & Investment products
- Executed customer transactions at bank, maintaining high standards of accuracy and service
- Addressed customer inquiries at front desk, ensuring timely and accurate information
- Supported sales team by managing administrative tasks to facilitate operations
- Treasury Clerk
Education
NATIONAL DIPLOMA - ACCOUNTING
TSHWANE UNIVERSITY OF TECHNOLOGY
PRETORIA2004-01
High School -
SETTLERS AGRICULTURAL HIGH SCHOOL
Limpopo, South Africa2000-01
Skills
- Sales strategy
- Negotiation
- Analytical thinking
- Planning and organization
- Facilitation and presentation
- Team leadership and collaboration
- Leadership and supervision
- Stress management under pressure
- Persuasion and influence
- Written and verbal communication
- Active listening
- Honesty and integrity
Languages
English
Afrikaans
Sepedi
Twana
Zulu
Certification
- RE 5 for Representatives
- ASSESSOR - Unit Standard 115753
Custom
Good
Personal Information
License: C8
Timeline
AREA SALES MANAGER
AVON JUSTINE (PTY)LTD
2016.01 - 2023.04
Personal Financial Advisor
OLD MUTUAL FRANCHISE
2013.08 - 2015.12
AREA MANAGER (EMERGING MARKETS)
LIBERTY LIFE
2012.07 - 2013.07
Various Roles
ABSA BANK
2004.11 - 2012.06
NATIONAL DIPLOMA - ACCOUNTING
TSHWANE UNIVERSITY OF TECHNOLOGY
High School -
SETTLERS AGRICULTURAL HIGH SCHOOL