Mmakwena Sheldah Mavalela
Complaints Agent
Diepsloot Ext 9
Summary
I am a goal driven individual with a dedication to provide administrative and client service to ensure an effective operation in a company. I also strive to serve and meet clients needs on a daily basis with high professionalism and competency in line with the stakeholders expectations and company's standard of performance.
Overview
7
7
years of professional experience
Work History
Data Capturer/Call Center Agent
Two Mountains Financial Services
03.2022 - Current
- Handling many inbound and outbound calls to and from customers
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Document all call information according to standard operating procedures
- De-escalate situation involving dissatisfied customers, offering patient assistance and support
- Guide callers through troubleshooting, navigate the company site or using the products or services
- Complete all call logs and reports
- Downloading report and capture complaints
Packer
Ackermans
03.2018 - 12.2018
- Work at different stations within the store
- Packing all customer purchases professionally and appropriately to avoid breakage
- Inventorying merchandise using the electronic inventory system according to protocols
- Receiving and recording products by quantity specified in the work order.
- Remove and record completed or defective products or materials
- Keep backroom inventory neat and organized to ensure safety.
Education
Diploma - Policing
Brooklyn City College
Matric - undefined
Tjitjila High School
Skills
- Strong communication
- Active listening
- Interpersonal skills
- Rapport building
- Patient attitude
- Empathetic attitude
- Time management
- Organizational skills
- Adaptability
- Flexibility
- Comfortable in fast-paced environments
- Computer Literacy
- Customer service expertise
- Sales support
- Technical support
Timeline
Data Capturer/Call Center Agent
Two Mountains Financial Services
03.2022 - Current
Packer
Ackermans
03.2018 - 12.2018
Matric - undefined
Tjitjila High School
Diploma - Policing
Brooklyn City College
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