Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mmabatho Tshehla

Johannesburg

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Customer service and Admin consultant with over 16years of experience in the Mortgage and Finance industry . Excellent reputation for resolving problems and improving customer satisfaction. . Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
43
43
years of post-secondary education

Work History

Quality Assurance Consultant

Betterbond Pty Ltd
05.2013 - 09.2014
  • Ensure that all required supporting documents for a home loan are correct before submitting to relevant banks
  • Adhere to agreed processes to deliver operational results
  • Maintain efficient workflow and administrative processes
  • Complete administrative tasks whilst keeping accurate and detailed
  • Stats of all communication with home loan consultants
  • Respond to customer queries and address service complaints
  • Timeously
  • Reason for leaving moved to internal department – Marketing
  • Educated employees on specific QA standards and confirmed maintenance of standards.

Marketing Assistant

Betterbond Pty Ltd
09.2014 - 12.2014
  • Set up & Co-ordinate Meetings
  • Support staff in assigned projects
  • Contact & follow up on projects - outsourced
  • Perform clerical duties
  • Handle internal Campaigns
  • Supporting the marketing manager in overseeing the department's operations
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Reason for leaving: moved to BetterRewards Department within the Group
  • Updated spreadsheets with statistical, financial and non-financial information.

management , BetterRewards Consultant

Betterbond Pty Ltd
09.2014 - Current
  • Preparing monthly reports for Regional Managers,
  • Daily running of the loyalty program, Handle customer queries and resolutions,
  • Recons, Data capturing,
  • Assist with payments for campaigns from different regional offices, undertaking project tasks and providing administrative support
  • Reason for Leaving: Explore new opportunities and growth
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Handled day-to-day customer or client questions via telephone or email.
  • Described product to customers and accurately explained details and care of merchandise.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Validations officer

Absa Homeloans
03.2008 - 05.2013
  • Validate and capture information accurately for the efficient processing of a home loan,
  • Ensure adherence to new process, policies, procedures, and circulars,
  • Accurately verify all captured data is 100% correct by using checklist,
  • Ensure that production targets are met/exceeded by providing daily stats,
  • Reason for Leaving: Career growth
  • Participated in team-building activities to enhance working relationships.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and maintained courteous and effective working relationships.

Education

Certificate in Business Communication (short course -

UNISA

Internal and External Communication - undefined

NQF 4 - undefined

The Training Portal

Skills

Languages: Sepedi, Setswana, English, Zuluundefined

Timeline

Marketing Assistant

Betterbond Pty Ltd
09.2014 - 12.2014

management , BetterRewards Consultant

Betterbond Pty Ltd
09.2014 - Current

Quality Assurance Consultant

Betterbond Pty Ltd
05.2013 - 09.2014

Validations officer

Absa Homeloans
03.2008 - 05.2013

Certificate in Business Communication (short course -

UNISA

Internal and External Communication - undefined

NQF 4 - undefined

The Training Portal
Mmabatho Tshehla