Mmabatho Molefe

Collected fees, fines and donations for balanced library finances

Organized library shelves, materials and equipment in clear, alphabetized order

Located library materials, resources and technologies to fulfill patron requests

Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages

Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team

Helping large volume of clients daily with positive attitude and focus on customer satisfaction

Faxing or emailing document on behalf of clients

Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations

Managed incoming calls, providing prompt and accurate information to clients about products and services

Emailing, Faxing documents to clients

Query handling

Assisting clients with claim procedure

updating client's with claim procedure

referring claims to alternative divisions

Data capturing

Sales

Improved communication skills

Improved clientele relationship

Administration control

Client services