Mmabatho Leshabane
Store And Supplier Representative
Vosloorus
Summary
Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Stores & Suppliers Rep
Woolworths – Supply Chain
02.2018 - Current
- Holding a key role in making sure that Suppliers, stores, distribution center and stakeholders are serviced as per required SLA
- Resolving calls logged on Uni Centre on daily basis
- Induction of new supplier
- Assisting with new store opening
- Conducted visits to stores and supplier according to the visitation plan and resolved stores and suppliers queries as quick as possible
- Engaging with stores on daily basis about TAT being adhered to
Finance & Admin Clerk
Woolworths – Supply Chain
02.2010 - 01.2011
- Ensure that all administration functions are completed as per ISO procedures
- Problems solved timorously within agreed deadlines
- Investigate short, damaged and rejected stock on a daily basis and resolve within one week
- Update debrief report daily
- Update stock recovery report daily
- Keep track of the truck for the delivery update
- Effective liaison with customers, telephonically, email and fax
- Continual feedback to FLM
- Re-receive DU’s that have been delivered at incorrect stores and unpacked, create new SDN’s and get stores to do direct IBT
- Issue claims for non-delivery of stores
- Control all manual visual POD’s
- Effectively administering new suppliers on Oracle in line with the finance processes
- Processing purchase orders on Oracle as per the requisition and finance processes
- Preparing the receipts on Oracle as per the Suppliers delivery notes
- Preparing creditors batches in line with the Finance process including the PO & Receipt
- Effectively administering the stationery in line with corporate governance
- Ensuring sufficient stock levels of all stationery and consumables in the DC
- Preparing invoicing requests for submission to head office as per the finance process
- Adherence to company policies and procedures in line with corporate governance principles.
- Display a high performance culture by providing feedback, guidance, support and a continuous improvement mindset.
- Accurate and timeous preparation and distribution of flash reports and scorecards, as required by the business units, in line with operational excellence.
- Report any pending claims to line manager for reporting and payment purposes. Ensure Adherence to company policies, procedures and legislation (e.g. OSH Acts and SHE programme) in line with corporate governance.
- Ensure a clean and safe environment by applying housekeeping principles Act in accordance with the Woolworths DNA
- Adhoc and additional tasks when required
PA to the Director/ Office administrator
Phehlukwayo Incorporated Accountants and Auditors
03.2009 - 05.2010
- Maintenance and management of the MD’s diary
- Arrange appointments, setting up and confirming meetings
- Making travel arrangements, local and international and detailed itinerary
- Managing Travel claim, Time sheets and Expense claim for the Director
- Client billing using Pastel
- Supplier payment using Standard Bank on line
- Petty cash Management
- Ordering and managing office stationary and office tea’s
- Operating the Internet i.e. making bookings & registration of conferences and forums.
- Taking and distributing minutes
- General office administration tasks and ad Hoc duties
- Organizing office functions (Corporate Social Responsibility and year end functions and client corporate gifts)
- Telephone (Screening, messages and queries)
Reservations Consultant / Admin assistant
Europcar / Imperial car rental
04.2007 - 02.2009
- Local and International Reservations
- Administration Assistant
- Responsible for 2 key Accounts: (Holiday Autos and Private Safaris)
Personal Assistant to General Manager
Labour Supply Chain
07.2005 - 04.2007
- Complete and Capture UI19 Forms, Provident Fund Withdrawals, Death Notifications, Leave Forms, Injury on Duty, CCMA and make follow up on the above mentioned.
- Data capturing
- STD online payments
- Preparation of Directors Board Packs
- Preparation of the Board Room for Directors Meetings
- Diary Management for GM
- Follow up on all Correspondence from CCMA, NBCRFI, Department of Labour and WCA
- Confirmation of Employment
- Ordering and managing Stationary and office tea’s
- Managing incoming and Outgoing post
- Typing, Faxing, Binding and Filing
Receptionist
Labour Supply Chain
12.2004 - 06.2005
- Switchboard Operator
- Managing Bookings
- Handling general administration queries and Frontline Duties
- Receiving guests
- Telephone (Call screening, Messages and Queries)
- General office administration tasks (Filling, Faxing etc)
- Typing of various documents
Education
B. Com - Marketing Management
Witwatersrant
Professional Receptionist and Personal Assistant - Certificate
Damelin Collage
01-2006
Grade 12 - undefined
St’Anthony’s School
01-2001
Skills
Customer support
Goal-oriented mindset
Customer relations
Data entry proficiency
Client relationship building
Client services
Cross-functional team development
Business growth and retention
References
1. Siphokazi
Relationship- Line manager
Designation- National Distribution services manager
Contact- 0711105993
Timeline
Stores & Suppliers Rep
Woolworths – Supply Chain
02.2018 - Current
Finance & Admin Clerk
Woolworths – Supply Chain
02.2010 - 01.2011
PA to the Director/ Office administrator
Phehlukwayo Incorporated Accountants and Auditors
03.2009 - 05.2010
Reservations Consultant / Admin assistant
Europcar / Imperial car rental
04.2007 - 02.2009
Personal Assistant to General Manager
Labour Supply Chain
07.2005 - 04.2007
Receptionist
Labour Supply Chain
12.2004 - 06.2005
Grade 12 - undefined
St’Anthony’s School
Professional Receptionist and Personal Assistant - Certificate
Damelin Collage
B. Com - Marketing Management
Witwatersrant